Cortney Hirst
Rome,NY
Summary
Motivated Team Member eager to contribute to business success. Experienced in providing high quality customer service. Focused on customer satisfaction and team productivity.
Overview
6
6
years of professional experience
Work History
Pet Care Associate /Associate Lead With Keys
PetSmart
03.2023 - Current
- Managed inventory of pet supplies including food, toys, grooming tools, ensuring availability of necessary items at all times.
- Increased customer satisfaction by providing knowledgeable and friendly assistance in pet care, products, and services.
- Boosted store sales by effectively merchandising pet food, accessories, and supplies according to company standards.
- Maintained clean and inviting store environment for customers by performing daily cleaning tasks and restocking shelves as needed.
- Contributed to apositive team atmosphere by working collaboratively with coworkers to complete tasks efficiently and maintain a well-organized store.
Travel Agent
Enchanted Paradise Travel
08.2022 - Current
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
Bartender
The Corral
08.2018 - 05.2023
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy
- Checked for wrist bands on weekends and checked ID's on weeknight's to ensure only serving 21+
- Engaged with customers and served drinks in a timely manner
- Cleaned glasses and surrounding areas in bar - maintaining a clean environment after close
Customer Service Associate
Lowe's
09.2021 - 02.2022
- Executed excellent sales floor merchandising and selling.
- Informed customers about special promotions and provided detailed information for various products.
- Resolved concerns with products or services to help with retention and drive sales.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Team Member
Pet Supplies Plus
10.2020 - 03.2021
- Cash register experience
- Stocking
- Helped with animals and customers
- Worked on truck which came every Thursday
- Down stocked
- Engaged with customers and helped them to find what they were looking for as well as helped with any questions they may have had
- Encouraged customers to sign up for store card
- Helped with planograms
Cashier
Total Wine And More
07.2020 - 10.2020
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Educated customers on promotions to enhance sales.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Trainer
Kentucky Equine Adoption Center
01.2020 - 07.2020
- Helped to manage herd of 50+ horses
- Rode/Trained multiple horses every day
- Treated minor injuries and lameness
- Worked with adopters to find the right horse for them
- Helped to create new website
- Handled feral/semi-feral horses and helped get them adoptable
- Fed, watered, and held horses for vet and farrier
- Helped to get sponsors
Veterinary Technician
Hagyard Equine Medical Institute
06.2019 - 12.2019
- Took care of horses that came in and were admitted by doctors
- Hung fluids
- Gave IV medications through Intravenous Catheter
- Gave oral medications
- Put on ice boots
- Gave subcutaneous medications
- Took vitals (temp, heart rate, respiration rate, capillary refill time, gut sounds, etc.)
- Refluxed
- Kept notes on each patient and often had four or more horses to give treatments to every two hours
- Answered phone later at night to write down patient information to intake another horse
Education
Bachelor of Science - Equine Business
Morrisville State College
80 Eaton St. Morrisville, NY 134082018
Associate of Science - Equine Science And Management
Morrisville State College
80 Eaton St. Morrisville, NY 134082016
High School Diploma -
Clarence Senior High School
9625 Main St. Clarence, NY 140312014
Skills
- Perform well under pressure
- Quick to react to instructions/problems that arise
- Efficient
- Quick Learner
- Quick thinker
- Multi-tasking
- Time Management
- Organized
- Verbal and Written Communication
- Upselling Products and Services
- Understanding Customer Needs
Timeline
Pet Care Associate /Associate Lead With Keys
PetSmart
03.2023 - Current
Travel Agent
Enchanted Paradise Travel
08.2022 - Current
Customer Service Associate
Lowe's
09.2021 - 02.2022
Team Member
Pet Supplies Plus
10.2020 - 03.2021
Cashier
Total Wine And More
07.2020 - 10.2020
Trainer
Kentucky Equine Adoption Center
01.2020 - 07.2020
Veterinary Technician
Hagyard Equine Medical Institute
06.2019 - 12.2019
Bartender
The Corral
08.2018 - 05.2023
Bachelor of Science - Equine Business
Morrisville State College
Associate of Science - Equine Science And Management
Morrisville State College
High School Diploma -
Clarence Senior High School
Similar Profiles
Aaliyah WhitesideAaliyah Whiteside
Warehouse Forklift Operator at PetsmartWarehouse Forklift Operator at Petsmart
Tony ShalleyTony Shalley
Pet Care Specialist at PetSmartPet Care Specialist at PetSmart
Lizbeth CrickLizbeth Crick
Professional Dog Stylist at PetSmartProfessional Dog Stylist at PetSmart
Michael WrightMichael Wright
Merchandising Inventory Leader at PetsmartMerchandising Inventory Leader at Petsmart
MacKenzie HiltsMacKenzie Hilts
Graphic Designer at A&P Master ImagesGraphic Designer at A&P Master Images