Cortney Inamasu
Junction City,VA
Summary
IT Technician with Security+ certification, active clearance, and 6 years of experience supporting Military personnel with computer, printer, iPhone, and software problems. Performs teamwork operations as shift lead directly supporting all of Air Combat Command; solving high-priority tickets and immediate onsite responses. Delegate’s administration tasks to effectively solve customer issues. Works closely with Network Infrastructure troubleshooting basic port configurations for printers, desktops, and Cisco phones. Strongly knowledgeable in Microsoft OS, domain management, computer imaging, account creation and iPhone configurations.
Overview
5
5
years of professional experience
Work History
Client System Interface
Langley Air Force Base
04.2024 - 09.2024
- Imaged NIPR and SIPR machines with Windows OS. Ensuring that Adobe, O365, and the domain are installed. Led a mass device upgrade during the change in Apple device configuration procedures, resulting in the email capabilities of nearly 800 customers.
Communication Focal Point
Langley Air Force Base
10.2023 - 04.2024
- Immediately responded to calls, emails, and remotely resolved personnel requests and concerns. Created, completed, tracked, and routed tickets through BMC Remedy. Utilized Microsoft Directory Services to create, delete, and manage users, machines, and organizational mailboxes.
Executive Communication
Langley Air Force Base
02.2021 - 10.2023
- Provided immediate Tier 1 support on-site to the Division head, Deputy Directors, and other Headquarters personnel. Coordinated the setup and supervision of a biannual major video conference involving multiple organizations.
Client System Technician
Langley Air Force Base
09.2019 - 02.2021
- Configured printers and scanners for customers needs, working individually and collaborating with team members to resolve problems. Troubleshot application errors utilizing PowerShell/ISE to run commands.
Education
USAF Technical School -
09.2019
Security+ Certification -
CompTIA
08.2019
High School Diploma -
Maui High School
Maui, HI05.2018
Aeronautics
Embry-Riddle Aeronautical University
Skills
- Leadership
- Communication
- Customer Service
- Problem Solving
- Multi-tasking
- Windows OS
- Office365
- Active Directory
- BMC Remedy
- Apple Device Configuration
Timeline
Client System Interface
Langley Air Force Base
04.2024 - 09.2024
Communication Focal Point
Langley Air Force Base
10.2023 - 04.2024
Executive Communication
Langley Air Force Base
02.2021 - 10.2023
Client System Technician
Langley Air Force Base
09.2019 - 02.2021
USAF Technical School -
Security+ Certification -
CompTIA
High School Diploma -
Maui High School
Aeronautics
Embry-Riddle Aeronautical University
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