CORTNEY JENSEN

• Helped customers complete purchases, locate items and join reward programs.

• Worked closely with shift manager to solve problems and handle customer concerns.
• Mentored new team members on customer service strategies and sales goals.
• Provided excellent customer service by greeting customers and meeting quality expectations, while working in a fast paced environment.
• Worked front counter, drive-thru and other areas.
• Collaborated with team members to complete orders.
• Assisted other team members to achieve goals.
• Became familiar with products to answer questions and make suggestions.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
• Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.

• Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
• Developed individual treatment goals based on history and diagnosis.
• Provided counseling and support to clients with drug and alcohol abuse issues.
• Facilitated group and individual therapy in outpatient setting.
• Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
• Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
• Displayed sensitivity to cultural and linguistic needs of clients and families served.
• Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
• Led supportive group discussions and education sessions with alcohol and drug users and families.
• Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

• Developed individual treatment goals based on history and diagnosis.
• Provided counseling and support to clients with drug and alcohol abuse issues.
• Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
• Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
• Displayed sensitivity to cultural and linguistic needs of clients.
• Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy.
• Coordinated referrals for addiction services based on individual client needs and preferences.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.

• Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
• Transported remains between medical facilities, funeral home and burial locations.
• Attended funerals, visitations and memorial services.

• Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Recognized and reported changes in patients' health status and behavior to case manager.
• Attended medical and dental appointments, grocery store trips, and bank visits with clients.
• Used Microsoft Word to maintain records of services performed and apparent condition of patients on a daily basis.