Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Cortney Pontz

East Hartford,CT

Summary

Knowledgeable desired position with solid background in customer service and food preparation . Known for maintaining high standards in product quality and hygiene. Demonstrated ability to work efficiently in fast-paced environments and provide excellent customer service.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Deli Clerk

Highland Park Market
04.2024 - Current
  • Greeted customers at counter to fulfill requests and answer questions.
  • Reduced food waste by implementing proper portion control, storage, and rotation practices.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Prepared Foods Team Leader

Stop N Shop
10.2023 - 04.2024
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Managed daily operations, delegating tasks effectively for smooth workflow and timely completion.

Prepared Foods Team Member

Big Y Supermarket
11.2022 - 06.2023
  • Maintained a clean and organized workspace, ensuring efficient food preparation and safety.
  • Completed all hot and cold food assignments to meet deadlines for meal preparation.
  • Stocked food items upon manger request and adhered to food safety standards at all times.
  • Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.

Secretary

Pioneer preservations
01.2018 - 12.2022
  • Processed payments for bills and employees.
  • Familiar with quick books
  • Organizing files
  • Scheduling appointments
  • Handled incoming phone calls efficiently.

Customer Service Leader

Cumberland Farms
08.2015 - 06.2019
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Education

High school diploma - undefined

South Hadley High School
South Hadley, MA

Skills

  • Customer service
  • Communication skills
  • Customer service certified
  • Strong work ethic
  • Positive attitude
  • Fast learner
  • Hard work and dedication
  • Cash handling proficiency
  • POS system operation
  • Fast paste environment

Certification

  • OSHA 10 Present
  • Costumer service certified Present

Timeline

Deli Clerk

Highland Park Market
04.2024 - Current

Prepared Foods Team Leader

Stop N Shop
10.2023 - 04.2024

Prepared Foods Team Member

Big Y Supermarket
11.2022 - 06.2023

Secretary

Pioneer preservations
01.2018 - 12.2022

Customer Service Leader

Cumberland Farms
08.2015 - 06.2019

High school diploma - undefined

South Hadley High School

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Cortney Pontz