Cortney Reynolds
Ulta Beauty Inc.
Ellenwood,GA
13
Years of experience
Creative customer care professional dedicated to consistently surpassing goals and addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness, adaptability, and teamwork.
Work History
Cashier
6 Months- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Server
1 Year 4 Months- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Lead Cashier
7 Months- Supervised front-end register operations, ensuring accurate transactions and smooth customer flow.
- Trained cashiers on POS procedures, cash handling, and service standards.
- Resolved payment discrepancies, returns, and exchanges while maintaining audit-ready accuracy.
- Coordinated register coverage during peak traffic to reduce wait times and maintain service consistency.
- Supported loyalty enrollment, credit applications, and customer account updates at checkout.
- Delivered professional customer support while handling high-volume transactions and merchandising questions.
Revenue Agent 2
2 Years 4 Months- Improved taxpayer compliance through conducting thorough audits and providing clear guidance on corrective actions.
- Collaborated with cross-functional teams to develop strategies for addressing complex tax issues, ensuring accurate revenue assessments.
- Participated in continued education programs to stay up-to-date on industry best practices and changes in tax legislation affecting agency operations.
- Provided exceptional customer service, promptly addressing taxpayer inquiries and resolving concerns related to their accounts.
- Assisted taxpayers in understanding their obligations under the law, facilitating voluntary compliance with tax regulations.
- Demonstrated exceptional attention to detail in reviewing financial records, ensuring accurate determination of taxable income and liabilities for assigned cases.
- Negotiated payment arrangements with delinquent taxpayers, securing recoveries while maintaining strong relationships with clients.
- Considered alternative means of resolving tax debt issues if taxpayer could not pay
Customer Care Representative
1 Year 11 Months- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Amazon Courier
2 Months- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
Laboratory Assistant
3 Years 8 Months- Maintained documentation on tests performed in lab.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
- Processed patient specimens according to priority.
- Obtained samples for testing following standard protocols.
Phlebotomy Technician
2 Years 3 Months- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Education
No Degree - Premedicine
No Degree - Health And Physical Education
High School Diploma
Skills
Customer Relations
Problem Resolution
POS Inventory System Operation
Clerical Support
Inbound Customer Service
Microsoft Office
POS Systems and Ordering Platforms
Calm and Professional Under Pressure
Administrative and Office Support
Order and Refund Processing
Correcting Discrepancies
Client Development and Retention
Billing Adjustments and Refunds
First-Tier Technical Support
Conflict Mediation
Additional Information
Experience with zoom and skype.
Timeline
Lead Cashier
Ulta Beauty Inc.
03.2026 - CurrentRead More
Revenue Agent 2
Georgia Department Of Revenue
08.2023 - 12.2025Read More
Customer Care Representative
Continuum Global Solutions Verizon Wireless
08.2021 - 07.2023Read More
Amazon Courier
Delivery Kings
05.2021 - 07.2021Read More
Laboratory Assistant
WellStar Atlanta Medical Center
08.2017 - 04.2021Read More
Phlebotomy Technician
Life South Community Blood Centers
02.2015 - 05.2017Read More
Cashier
Greenwood Market Place
08.2014 - 02.2015Read More
Server
Serios
10.2013 - 02.2015Read More
Miller Grove High School
High School Diploma
Read More
Mississippi Valley State University
No Degree from Health And Physical Education
Read More
Mississippi State University
No Degree from Premedicine
Read More