Cortney Smith
Memphis
Summary
Results-driven logistics professional prepared to excel in outbound operations. Capable of streamlining processes and improving team performance through effective leadership and strategic planning. Known for fostering team collaboration and adapting to changing operational needs with strong focus on achieving targets.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Outbound Supervisor
Dollar Tree DC2
Memphis, TN
08.2018 - Current
- Facilitated preparation and verification of shipment documentation to support timely deliveries.
- Conducted interviews and facilitated effective placement of new hires with certified trainers.
- Managed communication channels with carriers and stores to streamline service processes and enhance collaboration.
- Engaged with internal departments, including receiving and equipment, to optimize the order fulfillment process from preparation to shipment.
- Maintained compliance of reports and queues with organizational standards to enhance accuracy.
- Facilitated startup meetings to align team objectives and project goals.
- Set up shift to meet budget
- Ensure that the loads are going to meet our Series Completion Plan and if they do not, communicate any changes with the carriers.
- Oversaw the assignment of trailers and dock doors for efficient shipment operations. Directed the closing and invoicing processes for off-site shuttle logistics. Managed the implementation of new store processes, seals, and bills of lading. Analyzed shipping recaps and key performance indicators to drive operational improvements.
- Lead 30-40 order selectors and supervisors in outbound operations
- Monitored adherence to safety regulations while promoting best practices in housekeeping.
- Facilitated ongoing enhancement of team performance by implementing comprehensive training and development strategies.
Order Selector
Dollar Tree DC
Olive Branch, MS
06.2017 - 08.2018
- Pick mod order selector, ensuring proper merchandise orders are filled in time and accurately
- Offline order selector capable of picking on both electric pallet jack and stock picker
- Non-conveyable merchandise order selector, ensuring freight unable to ride conveyor belt is accurately picked and staged by store
- Wave control processing, ensuring all Dollar Tree Direct labels are properly processed along with all merchandise to the stores
Administrative Clerk
Friend Tire Company
Memphis, TN
01.2016 - 03.2017
- Managed accounts receivable, payroll, invoices, and administrative paperwork, including but not limited to faxing, email and general office functions
- Provided a high level of customer service to both internal and external clientele
- Data entry and database functionality
- Provided support to the company through administrative and clerical duties
- Process inbound and outbound mail orders
- Provide customer satisfaction through personal accountability and process improvement
Correctional Officer
Marshall County Correctional Facility
Holly Springs, MS
01.2015 - 01.2016
- Supervised inmate activities to maintain safety and security within facility.
- Conducted regular inspections of premises to identify and address potential hazards.
- Implemented de-escalation techniques to manage conflicts among inmates effectively.
- Collaborated with law enforcement agencies during incidents requiring external intervention.
- Analyzed inmate behavior patterns to inform rehabilitation strategies and improve outcomes.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
Education
College - Business Management
Northeast Mississippi Community College
Booneville, MSHigh school diploma - undefined
New Albany High School
New Albany, MSSkills
- Order Picker
- RF Scanner
- AS400/ WMS
- Microsoft Excel
- Word
- Outlook
- Workday
- KRNs
- Blue Yonder
Certification
Forklift Certified
Additional Information
SAP, IBM, DCMS, GOAL, and Microsoft Office
Languages
English
Full Professional
Timeline
Outbound Supervisor
Dollar Tree DC2
08.2018 - Current
Order Selector
Dollar Tree DC
06.2017 - 08.2018
Administrative Clerk
Friend Tire Company
01.2016 - 03.2017
Correctional Officer
Marshall County Correctional Facility
01.2015 - 01.2016
High school diploma - undefined
New Albany High School
College - Business Management
Northeast Mississippi Community College