Cortney Spencer
Gastonia,NC
Summary
Dynamic professional with a strong work ethic and a commitment to customer service excellence, honed at P.F. Chang's Bistro. Proven ability to enhance guest relations and manage cash effectively while training and mentoring team members. Recognized for fostering teamwork and maintaining high standards in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Server/Line Lead
P.F. Chang's Bistro
Charlotte, NC
07.2020 - Current
- Managed multiple tables simultaneously while maintaining service quality.
- Served food and beverages promptly, prioritizing customer needs.
- Utilized POS system to process orders, manage bills, and track complimentary items.
- Collaborated with team members during peak shifts to enhance workflow efficiency.
Team Lead/Auditor
Healthgram, Inc.
Charlotte, NC
09.2023 - 09.2024
- Trained new team members on company procedures and requirements.
- Promoted a positive work environment through teamwork, open communication, and recognition initiatives.
- Worked different stations to provide optimal coverage and meet production goals.
- Demonstrated commitment to excellence and professionalism as a role model for the team.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in essential techniques to accomplish job tasks.
Education
Dental Assisting
Lake Norman Dental Assisting School
Mooresville, NC02.2023
High School Diploma -
North Gaston High School
Dallas, NC 01-2017
Skills
- Work ethic
- Customer service excellence
- Cash management
- Guest relations
- Memory retention
Timeline
Team Lead/Auditor
Healthgram, Inc.
09.2023 - 09.2024
Server/Line Lead
P.F. Chang's Bistro
07.2020 - Current
Dental Assisting
Lake Norman Dental Assisting School
High School Diploma -
North Gaston High School