Cortney Terry
Dyersburg,United States
Summary
Strong communicator with excellent interpersonal, problem-solving, and conflict-resolution skills. Experienced in handling difficult conversations, building rapport, maintaining professionalism, and finding effective solutions. Proficient in learning and navigating various computer systems and software, with strong documentation, data entry, and organizational skills. Dependable, persistent, detail-oriented, and goal-driven with the ability to manage multiple priorities in a fast-paced environment.
Overview
1
1
Certification
4
4
years of post-secondary education
12
12
years of professional experience
Work History
Supervisor-MHT
McDowell Center for Children
Dyersburg, United States
05.2024 - Current
- Developed and implemented training programs for staff to improve skills in patient interaction and crisis management.
- Managed scheduling and staffing for the department to ensure adequate coverage and support for patient needs.
- Developed crisis intervention protocols that effectively reduced incidents and improved patient safety.
- Oversaw the maintenance of a safe and therapeutic environment for all patients and staff members.
- Actively participated in staff meetings to discuss challenges, share successes, and strategize on patient care improvements.
- Coordinated scheduling for multiple teams across various departments.
Graphic Designer
Self employed
Dyersburg, Tn
09.2018 - Current
- Designed branding materials for diverse clients across various industries.
- Collaborated with clients to understand design requirements and project goals.
- Developed graphics, logos and layouts for product illustrations, company logos, and websites.
- Utilized design software to develop high-quality visual assets efficiently.
- Generated digital image files for use in digital and traditional printing.
Teacher
FUMC preschool
Dyersburg, TN
08.2021 - 11.2023
- Implemented classroom management strategies to maintain a focused and productive learning atmosphere.
- Managed classroom behavior effectively using positive reinforcement techniques to encourage good conduct.
- Collaborated with parents and guardians to discuss children's development and address any concerns.
Cold Caller
ABC termite and pest control
Halls, Tennessee
08.2014 - 11.2016
- Managed customer inquiries and provided detailed information about service options.
- Documented call interactions and maintained accurate customer records in the database.
- Conducted follow-up calls to ensure customer satisfaction and address any concerns.
- Developed scripts and talking points to enhance communication during calls with prospects.
- Demonstrated excellent verbal and written communication skills while interacting with customers over the phone and email.
Education
High School Diploma -
Crockett County High School
Dyersburg, TN 08.2009 - 05.2013
Skills
- Behavior Management
- Leadership
- Stress management
- Crisis intervention
- Problem Solving
- Telephone communication
- Graphic design software
Certification
- First aid/CPR
- Verbal De Escalation
- Handle with Care
- Trauma Informed Care
Timeline
Supervisor-MHT
McDowell Center for Children
05.2024 - Current
Teacher
FUMC preschool
08.2021 - 11.2023
Graphic Designer
Self employed
09.2018 - Current
Cold Caller
ABC termite and pest control
08.2014 - 11.2016
High School Diploma -
Crockett County High School
08.2009 - 05.2013