Summary
Overview
Work History
Education
Skills
Personal Information
Affiliations
Timeline
Generic

Cortney Wesner

Mount Wolf,PA

Summary

Personable, friendly and solution-oriented Customer service with over 7 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management, and sales. Dedicated to customer loyalty and satisfaction.

Overview

16
16
years of professional experience

Work History

Child Care

Heritage Hills Athletic Club
York, PA
12.2023 - Current
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.

  • Ensured cleanliness of classroom areas including toys, furniture, materials.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Used positive reinforcement and behavior modeling to instill discipline in children.

Phone Representative

Power Home Remodeling
Chester, PA
04.2016 - 09.2017
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Verified account information during each call to ensure accuracy in order processing or other transactions.
  • Updated computer system with order specifics and customer details, preferences and billing information.
  • Reviewed daily reports for tracking performance metrics against goals set by management team.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Dairy Manager

Giant Foods Store
Lititz, PA
05.2008 - 08.2016
  • Received dairy product deliveries and verified accuracy of order.
  • Monitored customer traffic flow throughout the day and adjusted stocking levels accordingly.
  • Read orders to verify attributes and quantities of merchandise.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.

Sales Representative

KELLOGS
Philadelphia, PA
01.2014 - 03.2016
  • Leveraged CRM system to manage sales activities and track sales performance.
  • Greeted customers to determine wants or needs.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Education

High school or equivalent -

Conestoga Valley School
Lancaster, PA
05-2012

Some College (No Degree) - Human Services

Harrisburg Area Community College-Harrisburg
York, PA

Skills

  • Business Development
  • Customer Service
  • Territory Sales
  • Marketing
  • Early Childhood Development
  • Complaint Handling
  • Call Handling
  • Goal-Oriented
  • Sales Closing
  • Data Entry
  • Inbound Phone Call Management
  • Proficient in [Software]
  • [Software] CRM System Expert

Personal Information

Work Permit: Authorized to work in the US for any employer

Affiliations

Teamwork

Timeline

Child Care

Heritage Hills Athletic Club
12.2023 - Current

Phone Representative

Power Home Remodeling
04.2016 - 09.2017

Sales Representative

KELLOGS
01.2014 - 03.2016

Dairy Manager

Giant Foods Store
05.2008 - 08.2016

High school or equivalent -

Conestoga Valley School

Some College (No Degree) - Human Services

Harrisburg Area Community College-Harrisburg

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Cortney Wesner