Cortney Yoning
Topeka,KS
Summary
Reliable Pharmacy Technician with strong communication and problem-solving skills. Expertise in inventory management and customer support, ensuring accurate medication dispensing and compliance with healthcare regulations.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Nationally Certified Pharmacy Technician
Dillon's Pharmacy
Topeka
06.2010 - Current
- Processed and dispensed medications accurately for diverse patient needs.
- Assisted customers with medication inquiries and health-related questions.
- Managed inventory levels, ensuring availability of essential pharmaceuticals and minimizing stock shortages.
- Monitored and organized inventory, rotating stock, removing expired or damaged products, and resolving discrepancies in drug counts.
- Reduced on-hand inventory by $100,000 while assisting pharmacy manager with financial reconciliations.
- Established and updated patient profiles, medications and insurance details.
- Performed administrative duties such as filing, data entry, answering phones.
Customer Service Representative
Alorica
Topeka, Kansas
06.2007 - 06.2009
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with inquiries and resolved issues effectively.
- Resolved escalated complaints with professionalism and empathy, ensuring customer satisfaction.
- Provided support through multiple communication channels, including phone and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- Guided customers on product features and services, enhancing their understanding and usage.
- Maintained knowledge of company policies to provide accurate information.
- Documented customer interactions accurately in the system for record-keeping.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Cultivated strong relationships with customers through personalized assistance and support.
Customer Service Representative
Pearson Government Solutions
Lawrence, Kansas
10.2006 - 06.2007
- Facilitated high customer satisfaction by resolving issues with knowledgeable, friendly service.
- Delivered exceptional service, resulting in positive customer experiences.
- Assisted callers in obtaining FAFSA PINs, ensuring a smooth application process.
- Assisted callers with filling out the Free Application for Federal Student Aid.
- Maintained knowledge of company policies to provide accurate information.
- Documented customer interactions accurately in the system for record-keeping.
Education
Shawnee Heights High School
05.2005
Skills
- Medication dispensing
- Inventory management
- Patient profiling
- Healthcare compliance
- Customer service
- Attention to detail
- Effective communication
- Time management
- Team collaboration
- Point of sale systems proficiency
- Data entry
- Workflow optimization
- FDA and HIPAA compliance
- Empathy and patience
- Customer support
- Complaint resolution
- Communication skills
- Problem solving
- Active listening
Certification
- CPhT national certification 05/16/2014
References
References available upon request.
Timeline
Nationally Certified Pharmacy Technician
Dillon's Pharmacy
06.2010 - Current
Customer Service Representative
Alorica
06.2007 - 06.2009
Customer Service Representative
Pearson Government Solutions
10.2006 - 06.2007
Shawnee Heights High School