Cortney D. Cannon
Beaufort,SC
Summary
Dynamic and results-oriented sales and customer service professional with 15+ years of proven success in driving revenue growth, exceeding performance targets, and building lasting client relationships. Recognized for consistently delivering exceptional customer experiences through effective communication, problem resolution, and strategic upselling. Skilled in leveraging CRM systems to optimize client engagement, retention, and satisfaction. Thrives in fast-paced environments, bringing a positive, professional, and collaborative approach to every interaction.
Overview
16
16
years of professional experience
Work History
Director of Operations
Southern Tree Services Of Beaufort
Beaufort, SC
11.2023 - Current
- Oversee daily operations of tree care services including removals, pruning, and emergency response.
- Lead and develop field crews and office staff, ensuring safety, efficiency, and high-quality service.
- Manage scheduling, equipment, and vendor relationships to optimize productivity.
- Drive customer satisfaction through effective communication and problem resolution.
- Monitor budgets, control costs, and implement strategic initiatives to support business growth and compliance with industry standards
Partner Success Manager
Fortis Payments LLC
Remote
11.2021 - 11.2023
- Developed and implemented comprehensive Partner Success strategies to ensure the long-term success and satisfaction of Fortis Payments' partners.
- Assisted with the complete onboarding process of all new payment partnerships while continuously providing any and all new partner support.
- Achieved Partners' goals by providing training, sharing revenue metrics and success tools, best practices and strategies.
- Determined where growth opportunities existed and achieved cross-selling goals to drive revenue.
- Communicated partner feedback and processing statistics to the executive leadership team on a monthly basis.
- Worked within Hubspot and Salesforce platforms to help leverage and improve overall partner and customer service communications.
Associate P&C Insurance Agent
Aydlette Insurance Agency (Nationwide Insurance)
Charleston, SC
12.2009 - 11.2021
- Oversee daily operations of tree care services including removals, pruning, and emergency response.
- Lead and develop field crews and office staff, ensuring safety, efficiency, and high-quality service.
- Manage scheduling, equipment, and vendor relationships to optimize productivity.
- Drive customer satisfaction through effective communication and problem resolution.
- Monitor budgets, control costs, and implement strategic initiatives to support business growth and compliance with industry standards
Education
License - Property & Casualty, Surety and Marine Insurance
SC Insurance Producer
Certification - Personal & Professional Development, Emotional Intelligence 2.0
Dale Carnegie
09.2016
Bachelors Degree - Business Administration
The College of Charleston
Charleston, SC05.2012
Skills
- Strong communication skills
- Excellent customer service and support
- Highly professional
- Unprecedented Sales Experience
- Implementation of sales strategies
- Preparation and presentation of training materials
- Sales growth reports
- Analytical analysis
- Account management
- Customer relationship management
- Proficient in Microsoft Office
- Proficient in Salesforce
- Proficient in Hubspot
- Proficient in many CRM systems
- Property research
- Appraisals
- Inspection report reviews
Timeline
Director of Operations
Southern Tree Services Of Beaufort
11.2023 - Current
Partner Success Manager
Fortis Payments LLC
11.2021 - 11.2023
Associate P&C Insurance Agent
Aydlette Insurance Agency (Nationwide Insurance)
12.2009 - 11.2021
Certification - Personal & Professional Development, Emotional Intelligence 2.0
Dale Carnegie
License - Property & Casualty, Surety and Marine Insurance
SC Insurance Producer
Bachelors Degree - Business Administration
The College of Charleston