CORTNIE BOYD
Diana,Texas
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
Work History
IT Customer Support
Immense Impact LLC
07.2023 - 01.2024
- This remote position was used to help water companies keep their websites, documents and bill pay up to date
- I would take calls and emails to help the customers resolve any issues they were having with their site
- This job required a lot of walking customers through what to do and how to fix problems on their side
- I also updated and kept client files up to date with their current information.
Medical Receptionist
Special Health Resources
07.2022 - 07.2023
- My job responsibilities for this job ranged from scheduling patients, insurance verification and other front office tasks
- I worked on a mobile unit that traveled to under-served rural areas
- There we would give care and help the community have better access to medical care
- I was in charge in charge of all tasks that helped the unit run smoothly.
Insurance Verification Rep
CORE Rehabilitation
07.2021 - 07.2022
- My main job role is that I handle referrals for all seven clinics and have to check insurance benefits for the patient
- I then create the patient files and then call to have them scheduled for their Initial Evals
- I also do all the billing scanning and all clinical document scanning
- I am in charge of updating and keeping track of the detailed Excel Sheet of all referrals the clinics receive daily.
Bank Teller
Prosperity Bank
10.2020 - 03.2021
- My job responsibilities consisted of customer service, problem solving, money handling, customer deposits and withdraws.
02.2018 - 10.2020
- Had my son and was a stay-at-home mom.
Receptionist and Cashier
Hyundai of Longview
03.2017 - 02.2018
- Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers, Developed and created a more effective filing system to accelerate paperwork processing, and Assisted with payroll preparation and entered data into cumulative payroll document.
Education
High School Diploma -
East Texas Charter
Longview, TexasPre Med-Biology -
Texas A&M Commerce
Commerce, Texas01.2014
Skills
- Customer Service
- Insurance Verification
- Data Entry
- Excel Spread Sheets
- Patient Scheduling
- Adaptability
- Telephone Etiquette
- Conflict Resolution
Timeline
IT Customer Support
Immense Impact LLC
07.2023 - 01.2024
Medical Receptionist
Special Health Resources
07.2022 - 07.2023
Insurance Verification Rep
CORE Rehabilitation
07.2021 - 07.2022
Bank Teller
Prosperity Bank
10.2020 - 03.2021
02.2018 - 10.2020
Receptionist and Cashier
Hyundai of Longview
03.2017 - 02.2018
High School Diploma -
East Texas Charter
Pre Med-Biology -
Texas A&M Commerce
Similar Profiles
Lee HengLee Heng
Professional Civil Engineer at IMMENSE TEAM CONSTRUCTION & BUILDING CO., LTD.Professional Civil Engineer at IMMENSE TEAM CONSTRUCTION & BUILDING CO., LTD.
Vikas SharmaVikas Sharma
Mental Health Support Worker at Immense CareMental Health Support Worker at Immense Care
Hugo CimbalnikHugo Cimbalnik
Associate Account Executive at Impact Networking, LLCAssociate Account Executive at Impact Networking, LLC