Corwin Thomas
Austin
Summary
Self-motivated professional with extensive experience in verification processes, ensuring accuracy and compliance. Skilled in data analysis, problem-solving, and quality assurance. Reliable team collaborator, adaptable to changing needs, and focused on achieving results. Prepared to bring precision, integrity, and effective communication to role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
KYC Operations Analyst
Wise
11.2023 - Current
- Responsible for managing and excelling in fake document detection, SAR worthy typology escalations, and policy and license compliance across our service regions.
- Was able to learn and perform in all fields of KYC and EDD, due to my outstanding performance was chosen to provide mentoring and case help to my department's junior Analyst.
- Improved team productivity by implementing effective workflow strategies and time management techniques.
- Consistently met or exceeded company targets for verification completion rates, contributing to the overall success of the team.
- Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
- Contributed to a positive work environment by actively participating in training sessions and sharing knowledge with team members.
Customer Support Specialist
Wise
10.2021 - 11.2023
- Passion for fincrime investigation, and strong desire to learn more landed me the Northam Fraud Expert role from June 2022 to January 2023.
- Thorough understanding of the procedures and policies across all departments to assist the customer with any issue they might be having when they call in.
- Was a well known Northam resource for exceptional de-escalation and resolution of manager calls.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Mentored multiple classes of junior associates to be able to meet our performance metrics, fostering professional growth.
Packer/Shipper
Amazon
10.2020 - 05.2021
- Proved successful working within tight deadlines and a fast-paced environment.
- Proficiently and consistently met the metrics given to my team, demonstrated by being the fastest in our department.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Ensured timely completion of orders through effective time management and multitasking skills.
Cook/Server
Tijuana Flats Tex-Mex
01.2019 - 10.2020
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Cross-trained in front of the house serving and cash register duties.
- Promoted to Trainer due to demonstrated leadership capabilities, and ability to perform not only my own work but instruct others simultaneously.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Transcriber
Captel Service Specialists
02.2018 - 09.2018
- Multi-tasking heavy experience with focus on clear verbal enunciation, active listening to clients, and scanning text.
- Fostered a positive working relationship with transcription team members by offering support, feedback, and knowledge sharing to improve overall team performance.
Education
Bachelors - Behavioral Health Sciences
University of South Florida-Main Campus
Tampa, FL04.2025
Associate - Arts
Pasco-Hernando State College
12.2018
Skills
- Proven effectiveness in meeting deadlines in high pressure environments
- Experience in financial crime detection
- Self motivated
- Typing speed of 35 wpm
- Acute critical thinking
- Data analysis
- Adaptability
- Operational efficiency
- Attention to detail
- Cross-functional teamwork
- Task prioritization
- High levels of professionalism
Certification
Mental Health First Aid, Trained to recognize and assist those suffering mental health crises in finding professional help.
Timeline
KYC Operations Analyst
Wise
11.2023 - Current
Customer Support Specialist
Wise
10.2021 - 11.2023
Packer/Shipper
Amazon
10.2020 - 05.2021
Cook/Server
Tijuana Flats Tex-Mex
01.2019 - 10.2020
Transcriber
Captel Service Specialists
02.2018 - 09.2018
Associate - Arts
Pasco-Hernando State College
Bachelors - Behavioral Health Sciences
University of South Florida-Main Campus
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