Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
8
8
years of professional experience
Work History
Fraud/ASAC MSR
Navy Federal Credit Union
Pensacola
08.2024 - Current
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Maintained updated knowledge through continuing education and advanced training.
Selected to meet and speak with executive leadership about I.T.S. Strategies and the Future of A.I. at Navy Federal.
Prioritized and organized tasks to efficiently accomplish service goals.
Completed day-to-day duties accurately and efficiently.
Navigate members' accounts with the discretion and respect Navy Federal is known for.
Detect suspicious activity based on past, current, and forming fraud trends, and take actions to safeguard the member's and Navy Federal's assets.
Featured in The Nesting promotional video, shown to every new employee and contractor.
Prepared and delivered presentations on subject-specific topics.
Contractor
Tential/Navy federal
Pensacola
02.2024 - 08.2025
Looked for ways to go above and beyond job requirements.
Collaborated with team members to achieve daily goals.
Cultivated study groups to enhance learning and support peers.
Collaborated with peers to develop innovative solutions for educational challenges.
Grew proficient with core skills, specializing in debit/credit card fraud.
Fresh Food Associate
Sam's Club
Pensacola
06.2019 - 12.2023
Trained kitchen workers on culinary techniques.
Tracked sales data and adjusted stock levels accordingly to meet customer demand.
Watched for and recognized security risks and thefts to prevent or handle situations.
Observed food safety and sanitation protocols to reduce germ spread.
Developed creative ideas for special events or promotions involving food preparation or presentation.
Reviewed operational records to determine amount of food used in order to maintain appropriate inventory levels.
Supervised food preparation staff to deliver high-quality results.
Assistant Manger
Dollar General
Pensacola
02.2017 - 09.2019
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Ensured compliance with safety regulations and company policies.
Delegated work to staff, setting priorities and goals.
Conducted regular performance reviews for employees to identify areas of improvement.
Implemented quality control measures to uphold company standards.