Cory Ambrosino
Charleston,SC
Summary
Dynamic Lead Pharmacy Technician with proven problem-solving skills at CVS, enhancing pharmacy efficiency through optimized inventory control and exceptional customer service. Adept at pharmaceutical calculations, I fostered teamwork and resolved complex issues, significantly improving patient satisfaction and operational productivity. Committed to maintaining compliance with HIPAA regulations while ensuring accurate medication dispensing.
Overview
6
6
years of professional experience
Work History
Lead Pharmacy Technician
CVS
Charleston, SC
01.2021 - Current
- Supervised four pharmacy technicians and coordinated day-to-day assignments.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Pharmacy Technician
Walgreens
Charleston, SC
01.2020 - 01.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Pharmacy Technician
Rite Aid
Charleston, SC
01.2019 - 01.2020
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
Education
Bachelor - Game Design
Quinnipiac University
Hamden, CT06.2015
Minor - Philosophy
Quinnipiac University
Hamden, CT06.2015
Skills
- Problem-solving skills
- Inventory control
- Order verification
- Pharmaceutical calculations
Timeline
Lead Pharmacy Technician
CVS
01.2021 - Current
Pharmacy Technician
Walgreens
01.2020 - 01.2021
Pharmacy Technician
Rite Aid
01.2019 - 01.2020
Bachelor - Game Design
Quinnipiac University
Minor - Philosophy
Quinnipiac University