An employee that is always eager to learn and develop myself into something more. From learning and training at plumbing to learning and practicing quality inspections. Background has always been about customer service, regardless of the profession.
Overview
11
11
years of professional experience
Work History
Quality Control Inspector
SWD Inc.
08.2017 - Current
Inspected incoming and outgoing materials for accuracy and quality.
Communicated with production team members about quality issues.
Inspected quality of products, taking note of functionality, appearance and other specifications.
Performed visual inspections and non-destructive tests where appropriate.
Collaborated with production staff to establish and meet quality standards
Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Evaluated components and final products against quality standards and manufacturing specifications.
Examined products for imperfections and defects.
Recorded inspection and test results on data sheets.
Followed safety protocols while handling hazardous materials.
Sewer Drain Technician
Permaseal
02.2014 - 12.2016
Executed quality service on drains, toilets and manholes.
Operated necessary equipment within manufacturer's safety and operation guidelines.
Performed troubleshooting for all types of commercial and residential plumbing.
Employed clear and diplomatic client communication to keep stress at bay and alleviate any uncertainty.
Obtained required replacement parts and correctly estimated repair costs.
Completed over 500 jobs with quality and efficiency.
Communicated with clients to decipher nature of reported issues.
Recognized for consistent quality service and efficiency.
Greeted customers at start of service calls, explained planned services and answered questions to promote and maintain high customer satisfaction.
Described diagnosed problems to customers and offered solutions.
Communicated with supervisors and other workers using equipment such as Computer, Emails, and Pictures with regards to customers and services needed.
Visited residential and commercial customers to perform routine maintenance duties on septic systems.
School Custodian
West Chicago District 33
06.2012 - 02.2014
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Kept building spaces premises clean inside and outside.
Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
Moved furniture for cleaning and set up for special events.
Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Reported vandalism or other damage to property to supervisor.
Completed routine floor stripping, sealing, and finishing.
Checked in and stocked inventory throughout facility.
Assisting teachers and faculty with their needs for their classrooms as well as their break areas.
Education
Associate of Applied Science - Psychology
University of Phoenix
Online
06.2015
Skills
Non-Destructive Testing
OSHA Compliance
Non-Conformance Reporting
Employee Supervision
Recordkeeping
Product Inspection
Audit Coordination
Materials Testing
Specifications Reading
Quality Processes
Safety Procedures
Safety Protocols
Timeline
Quality Control Inspector
SWD Inc.
08.2017 - Current
Sewer Drain Technician
Permaseal
02.2014 - 12.2016
School Custodian
West Chicago District 33
06.2012 - 02.2014
Associate of Applied Science - Psychology
University of Phoenix
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