Cory Bell
Parlin,NJ
Summary
Customer service and sales support professional with experience in delivery operations, POS processing, inventory updates, and returns handling. Maintains accurate customer account records and updates. Communicates policies clearly and resolves customer concerns professionally.
Overview
5
5
years of professional experience
Work History
SALES ASSOCIATE/DRIVE
AutoZone
Parlin, NJ
09.2023 - Current
- Helped customers choose automotive parts by explaining product features and installation steps.
- Resolved customer concerns professionally and quickly to support customer satisfaction.
- Handled cash and credit payments accurately while processing sales and returns per company policy.
- Processed returns, exchanges, and refunds according to company policy.
- Used POS system for order entry, inventory updates, and customer account maintenance.
- Supported daily activities to ensure smooth facility operations.
DRIVER
Competitive Courier
Union, NJ
04.2023 - Current
- Timely route and delay updates kept courier dispatch informed and responsive.
- Completed delivery tasks efficiently by coordinating logistics and managing schedules. and signature records maintained clear proof of service.
- Provided prompt customer support to accelerate responses to inquiries and complaints.
- Managed documents and schedules to ensure organized and reliable operations.
- Coordinated revenue-focused scheduling to enhance company performance.
- Strong compliance communication supported accurate application of complex rules, regulations, and policies.
- Accurate proposals, price quotations, and inventory records supported strong order management.
CUSTOMER SERVICE REPRESENTATIVE
Mammoth Tech / MCI
12.2021 - 06.2022
- Supported high-volume phone systems to keep communication clear and timely.
- Maintained detailed records of customer complaints, compliments, and inquiries, ensuring accurate tracking and timely resolution.
- Provided administrative support by handling urgent requests and managing changing schedules.
- Collaborated effectively with team members in a remote setting to achieve project goals. while meeting deadlines and communicating well with varied staff.
- Processed service requests and accurately updated customer records, facilitating efficient follow-up and service delivery.
- Resolved customer issues through clear communication and problem-solving techniques, contributing to improved customer satisfaction.
- Recorded customer interactions and transactions with complete detail for accurate recordkeeping.
Education
Bachelor of Science - Business Management, Marketing
New Jersey Institute of Technology
Newark, NJ01-2016
Associates Degree - Business Administration
Essex County College
Newark, NJ01-2011
Skills
- Salesforce
- Stock Control
- Client Relations
- Communication Skills
- Problem Solving
- Product Knowledge
- Conflict Resolution
- Time Management
- Process Improvement
- Microsoft Office
- Leadership
- Team Coordination
- Critical Thinking
- Sales Strategy
- Customer Engagement
- Customer Communication
Timeline
SALES ASSOCIATE/DRIVE
AutoZone
09.2023 - Current
DRIVER
Competitive Courier
04.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
Mammoth Tech / MCI
12.2021 - 06.2022
Bachelor of Science - Business Management, Marketing
New Jersey Institute of Technology
Associates Degree - Business Administration
Essex County College