Overview
Work History
Education
Skills
Timeline
Websites
Languages
Personal Information
Generic

Taiwo Sotomi

Houston,TEXAS

Overview

8
8
years of professional experience
1
1
Certification

Work History

RF Drive Test Engineer

Teleworld Solutions
Chantilly, VA
10.2022 - Current
  • Worked with the warehouse team on NetSuite WMS to ensure timely and accurate order processing, reducing errors by 22%
  • Assisted in updating and maintaining product inventory records, which resulted in a 14% improvement in stock accuracy
  • Managed documentation processes with DocuWare and achieved a 98% on-time submission rate for customs clearance
  • Utilized Excel to organize and streamline data entry processes, resulting in a 33% improvement in efficiency.

Customer Service Data Entry Specialist

Uhaul Moving And Storage
Phoenix
03.2020 - 09.2021
  • Verified and corrected discrepancies in patient data, improving data accuracy by 24% within two months
  • Entered medical records and patient information into the AdvancedMD system with an accuracy rate of 99.9%
  • Collaborated with the IT department to streamline data entry workflows using NextGen Office, which reduced manual data entry time by 27%
  • Processed an average of 312 patient records per day, exceeding the department's productivity target by 18%.
  • Organized files, updated customer information, and generated reports as requested.
  • Validated customer information, such as addresses and contact numbers.
  • Inputted data into computer system to ensure accuracy and completeness of records.

Data Entry Clerk

Banner Healthcare
Houston, TX
08.2016 - 09.2019
  • Implemented Volotea chatbot system, leading to a 38% reduction in average customer wait time and increasing self-service efficiency
  • Leveraged active listening skills to upsell and cross-sell services, which contributed to a 13% increase in ancillary revenue
  • Improved on-time departure rate by 11% through efficient communication with ground crew, gate agents, and flight attendants, contributing to a smoother boarding process
  • Resolved 98% of customer complaints and issues on the first contact and minimized escalations, and improved overall passenger experience.

Education

Associate of Arts - Associate of Science

University of Lagos
Egbeda

Skills

  • Flexibility and Adaptability
  • Salesforce
  • Leadership and Teamwork
  • Critical thinking and problem
  • Fast Learner
  • Customer Service
  • Ability to Work in a Team
  • Creativity
  • Adaptability
  • Effective Time Mangement
  • Communication skills

Timeline

RF Drive Test Engineer

Teleworld Solutions
10.2022 - Current

Customer Service Data Entry Specialist

Uhaul Moving And Storage
03.2020 - 09.2021

Data Entry Clerk

Banner Healthcare
08.2016 - 09.2019

Associate of Arts - Associate of Science

University of Lagos

Websites

Languages

English
Full Professional

Personal Information

Title: CUSTOMER SERVICE DATA ENTRY SPECIALIST

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Taiwo Sotomi