Cory Black
San Antonio,TX
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options, and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
15
15
years of professional experience
Work History
Operations Team Lead
Ortho San Antonio
08.2018 - Current
- Answered incoming calls, scheduled appointments and filed medical records.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Streamlined referral processes for improved patient satisfaction and reduced wait times.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Developed constructive working relationships with local healthcare facilities which resulted in seamless patient transfers.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Maintained strong relationships with referring physicians, resulting in increased referral volume.
- Optimized utilization of resources by efficiently allocating appointments based on provider availability and patient needs.
- Trained new employees on referral coordination procedures, ensuring consistent quality of service.
- Collaborated with healthcare providers to ensure accurate and comprehensive referral documentation.
- Maintained confidentiality of patient data and condition to safeguard health information.
Patient Referral Coordinator
UT Health San Antonio
11.2010 - 08.2018
- Streamlined referral processes for improved patient satisfaction and reduced wait times.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Answered incoming calls, scheduled appointments and filed medical records.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Organized patient records and database to facilitate information storage and retrieval.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Delivered support to medical staff in completion of patient paperwork.
- Responded to inquiries by directing calls to appropriate personnel.
- Provided excellent customer service to patients and medical staff.
- Reduced appointment cancellations by proactively managing scheduling conflicts and rescheduling promptly when necessary.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
Psychiatric Technician
San Antonio Support Living Center
09.2008 - 11.2010
- Provided compassionate support to patients during group therapy sessions, fostering trust and open communication.
- Charted on each patient daily.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Fostered a positive therapeutic alliance with each patient by providing consistent encouragement throughout their journey.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
Education
High School Diploma -
East Central High School
San Antonio, TX05.2007
Skills
- Caring and Empathetic
- Communicating to Patients
- Healthcare industry understanding
- Proficient in ModMed, Epic, Meditech
- Insurance Verification and Scheduling
Timeline
Operations Team Lead
Ortho San Antonio
08.2018 - Current
Patient Referral Coordinator
UT Health San Antonio
11.2010 - 08.2018
Psychiatric Technician
San Antonio Support Living Center
09.2008 - 11.2010
High School Diploma -
East Central High School
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