Cory Brannon
Dawsonville,GA
Summary
Seasoned Accessories Manager and Service Advisor with 5+ years of experience providing customer service and developing long-lasting customer relationships. Portray a solid sales-minded attitude and excellent leadership skills. Adept at training customer service representatives on how to help customers troubleshoot problems.
Overview
7
7
years of professional experience
Work History
Accessories Manager
Classic Cadillac, Karma, and Subaru of Atlanta
Atlanta, GA
06.2020 - Current
- Reduce inventory shrink by preventing store losses using awareness, attention to detail, and integrity to maintain customer satisfaction rating of 92%
- Suggest improvements to customer service to higher management and staff using excellent communication skills, boosting empathetic client relationships by 60%
- Maintain customer retention rating of 90% by expressing appreciation and inviting clients to return to the store, heightening sales by 20%
- Increase loyal customers by 50% by managing quality communication, customer support, and product representation for each client, growing profits by 72%
Service Advisor
Classic Subaru of Atlanta
Sandy Springs, GA
10.2018 - 06.2020
- Delivered prompt, professional solutions for 80+ customer inquiries, using outstanding customer service aptitude, exceeding daily application goals by 55%
- Cross-trained and provided back-up for 30+ customer service representatives using incomparable leadership and interpersonal ability, upholding a productivity rating of 95+ in 2 years
- Resolved customer complaints employing incomparable analytical and problem-solving expertise, improving company’s brand image by 80%
- Up-sold and added on additional merchandise by exploring new opportunities, growing sales by 41%
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Service Advisor
Troncalli Subaru
Cumming, GA
03.2017 - 10.2018
- Maintained up-to-date knowledge of store policies regarding payments by constantly rechecking company guidelines, eliminating instances of money loss by 80%
- Teamed up with 5 service supervisors using collaboration qualities to create new processes and systems for increasing customer service satisfaction
- Guaranteed positive client experiences by caring for customers on time, increasing referrals by 75%
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Education
GED -
Adult Education Center
Dawsonville, GASkills
- Communication, Teamwork, Problem-solving, Time Management, Critical Thinking, Decision Making, Organization, Conflict Resolution, Leadership, Creative and Resourceful, Persuasive
- Technical Skills
- GM Global, SubaruNet, CareConnect, Xtime System’s, Reynolds&Reynolds DMS, DealerTrack DMS, MS Office, Google Docs, Vehicle Maintenance Records, Invoicing, Scheduling Software, Apple/Mac Software
- Business Development
- Strategic planning
- Xtime Software Proficiency
- Google Workspace
- PPE Compliance
- Business administration
Accomplishments
- Collaborated with team of 4 in the development of Building Rapport.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved Customer Concerns which led to Customer Satisfaction
Timeline
Accessories Manager
Classic Cadillac, Karma, and Subaru of Atlanta
06.2020 - Current
Service Advisor
Classic Subaru of Atlanta
10.2018 - 06.2020
Service Advisor
Troncalli Subaru
03.2017 - 10.2018
GED -
Adult Education Center