Cory Broughton
Dallas,Texas
Summary
Motivated and detail-oriented individual with a recent CompTIA A+ certification seeking to leverage technical skills in a professional environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Student Leadership Team Member
Asher College
09.2024 - Current
- Serve as a leader for the Business Department, proactively supporting students by answering student questions and providing resources
- Assist students with hands-on labs and homework assignments, ensuring competency
- Communicate effectively with students and instructors, and complete assigned projects in a timely manner
- Assist instructors with the day to day flow of the classroom
School Bus Driver
Garland ISD
05.2024 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
Transit Bus Operator Instructor
Dallas Area Rapid Transit
04.2019 - 05.2024
- Developed and maintained customer service standards to ensure excellent customer service
- Adhered to company policies regarding operation of vehicles, safety procedures and customer services
- Provided safe and efficient public transportation services to passengers in timely manner and also trained new hires
- Increased overall trainee satisfaction with engaging and interactive instructional methods.
- Improved trainee pass rate by developing comprehensive lesson plans tailored to individual learning styles.
- Conducted regular evaluations of trainee performance, providing constructive feedback for continuous improvement.
- Managed administrative tasks related to the training program such as tracking attendance, maintaining records, and reporting progress to management.
- Developed and implemented training materials and course updates.
- Collaborated with supervisor of transportation to discuss department needs and goals.
- Maintained regulatory compliance documentation to promote safety and compliance culture.
Bus Operator
VIA Metropolitan Transit
05.2017 - 04.2018
- 5-star customer adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria
- Responded to customer inquiries regarding routes, schedules, and transfers
- Pre-trip bus before and after shift
- Calling customers that's in collections, processing payments, making bank deposits, help with deliveries and sales
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Developed communize reputation through commitment to customer satisfaction and strong client relationships
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Collected customer feedback and made process changes to exceed customer satisfaction goals
Education
HIGH SCHOOL DIPLOMA -
Terrell High School
HIGH SCHOOL DIPLOMA - BUSINESS ADMINISTRATION AND MANAGEMENT
Asher College
Dallas, TX05.2024
Skills
- Customer service
- Computer software
- Leadership
- Communication
- Management
- Troubleshooting
- Training & Development
- MS Office
Certification
- CompTIA IT+, 09/01/24
- CompTIA ITF+
Timeline
Student Leadership Team Member
Asher College
09.2024 - Current
School Bus Driver
Garland ISD
05.2024 - Current
Transit Bus Operator Instructor
Dallas Area Rapid Transit
04.2019 - 05.2024
Bus Operator
VIA Metropolitan Transit
05.2017 - 04.2018
HIGH SCHOOL DIPLOMA -
Terrell High School
HIGH SCHOOL DIPLOMA - BUSINESS ADMINISTRATION AND MANAGEMENT
Asher College
Similar Profiles
Nathaniel ClementeNathaniel Clemente
Computer Hardware and Network Technician at Asher College-DallasComputer Hardware and Network Technician at Asher College-Dallas
Megan PuckettMegan Puckett
Admissions Representative at Charter CollegeAdmissions Representative at Charter College
JEFFREY HARRISONJEFFREY HARRISON
Office Manager/Paralegal at Asher & Asher, P.C.Office Manager/Paralegal at Asher & Asher, P.C.
Jaylen McCloneyJaylen McCloney
EMT at Lifeline EMSEMT at Lifeline EMS
Brenda AriasBrenda Arias
Sales Associate at American Eagle OutfitersSales Associate at American Eagle Outfiters