Cory Brown
Rockville,MD
Summary
Customer Success leader with 5+ years in SaaS and a proven ability to drive meaningful outcomes for enterprise clients. As a Team Lead in Technical Account Management, I focus on understanding how clients actually work, running deep discovery to identify inefficiencies and building streamlined processes that save real time and effort. I've used AI agents and workflow automation to eliminate 10+ hours of manual work per week, and I'm most effective when translating technical solutions into clear business value. A 5x Presidents Club winner who has grown account value by 30%, I thrive when partnering with customers to simplify complex operations and help them scale.
Overview
10
10
years of professional experience
Work History
Team Lead, Technical Account Management
GoCanvas
06.2025 - Current
- Led cross-functional teams to enhance project delivery efficiency and improve client satisfaction.
- Implemented process improvements, building Agents and Claude Code, resulting in streamlined workflows and reduced operational bottlenecks.
- Mentored junior team members, fostering skill development and enhancing team performance.
- Developed strategic initiatives that aligned with company goals, driving significant growth opportunities.
Senior Technical Account Manager
GoCanvas
01.2025 - 07.2025
- Managed technical onboarding and implementation processes for new clients, ensuring seamless integration with GoCanvas platform.
- Collaborated with cross-functional teams to address customer inquiries and resolve technical issues efficiently.
- Developed customized solutions based on client needs, enhancing overall user experience and satisfaction.
- Facilitated training sessions for clients, improving their understanding of product features and best practices.
Senior Enterprise Account Manager
GoCanvas
Reston, VA
06.2023 - 01.2025
- Consistently surpassed sales targets, achieving 106% of annual goals through strategic client relationship management, proactive sales initiatives, and adept problem-solving, contributing significantly to department's revenue growth
- Innovated and tailored solutions to meet unique client requirements, enhancing customer satisfaction and loyalty, and paving the way for upselling and cross-selling opportunities.
- Engaged closely with clients to understand their business operations and needs, enabling the identification and capitalization of upselling and cross-selling opportunities, resulting in a 30% increase in customer account value.
Sales Solutions Engineer
GoCanvas
Reston, VA
01.2022 - 06.2023
- Achieved 158% of the sales quota, significantly contributing to the company's revenue growth through innovative solution selling and technical expertise
- Conducted comprehensive technical discovery during sales calls alongside Account Executives and Managers, identifying key areas for cost reduction and process optimization, leading to enhanced client engagement and satisfaction.
- Spearheaded the development of client-specific proof of concepts, providing clear ROI and contributing to a 100% year-over-year increase in integration sales.
- Facilitated in-depth training sessions for Account Executives and Managers, enhancing their understanding and knowledge of the platform, resulting in improved sales strategies and customer interactions
Senior Account Executive
GoCanvas
Reston, VA
04.2019 - 12.2021
- Strategically generated a high-quality sales pipeline through innovative cold and warm outreach campaigns, resulting in a 12% increase in lead conversion rates.
- Executed over 200 weekly sales calls with a consistent 35% close rate and significantly boosting new customer acquisition.
- Championed the sale of new products and services, successfully opening over 150 new accounts, which contributed to a 15% increase in annual revenue.
Account Executive
Capango (South 49 Solutions)
Sterling, VA
10.2017 - 03.2019
- Collaborated closely with the VP of Marketing and Sales to craft and implement account strategies, playing a pivotal role in shaping the company's initial sales approach and client engagement tactics
- Spearheaded and executed innovative sales strategies, successfully converting leads into valuable customers, thereby laying the groundwork for the company's sustained sales growth
- Pioneered and executed highly effective sales strategies, successfully converting leads into customers and notably securing the company's first 200 clients, establishing a strong customer base and setting a precedent for future sales excellence."
Inside Sales Rep
The Chronicle Of Higher Education/ Chronicle Of Philanthropy
Washington
05.2016 - 10.2017
- Developed strategic relationships with existing customers by learning preferences and managing regular communications
- Exceeded targeted sales goals through the continuous pursuit of new sales opportunities and expert closing of customer deals
- Wrote sales contracts for orders obtained and submitted orders for processing
- Prospected continuously for new potential customers and maintained robust conversion rate
Skills
- Process improvement
- Product management
- Data-driven decision making
- Relationship management
- Upselling strategies
- Software implementation
- Customer satisfaction
- Customer journey mapping
Timeline
Team Lead, Technical Account Management
GoCanvas
06.2025 - Current
Senior Technical Account Manager
GoCanvas
01.2025 - 07.2025
Senior Enterprise Account Manager
GoCanvas
06.2023 - 01.2025
Sales Solutions Engineer
GoCanvas
01.2022 - 06.2023
Senior Account Executive
GoCanvas
04.2019 - 12.2021
Account Executive
Capango (South 49 Solutions)
10.2017 - 03.2019
Inside Sales Rep
The Chronicle Of Higher Education/ Chronicle Of Philanthropy
05.2016 - 10.2017