Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cordell Lacour

Colorado Springs,US

Summary

Account management professional with over 4 years of expertise in technical and billing support, adept at resolving complex billing issues to enhance customer satisfaction. Proficient in coordinating with sales teams to optimize lead qualification, while leveraging skills in Microsoft Office and computer networking to maintain seamless operational flow. Dedicated to implementing innovative solutions and driving continuous process improvements.

Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance.

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.

Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.

Dynamic sales professional excels in high-productivity environments, completing tasks efficiently and surpassing goals. Skilled in customer relationship management, negotiation techniques, and strategic planning. Strong communication skills, adaptability, and problem-solving abilities ensure success in challenging sales scenarios.

Results-driven Account Management Specialist known for high productivity and efficient task completion. Possess strong skills in client relationship management, strategic planning, and data analysis. Excel in communication, problem-solving, and time management to deliver outstanding service and achieve client satisfaction.

Seasoned Account Management Specialist with relevant background in overseeing strategic customer relationships. Demonstrated ability to manage multiple accounts, balance client needs and company goals, and drive revenue growth. Skilled in leveraging CRM tools, delivering customized solutions, and ensuring customer satisfaction. Known for fostering long-term client relationships and contributing positively to organizational success.

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Account management Technical/support

Spectrum (Charter Communication LLC)
Colorado Springs, US
11.2022 - Current
  • Monitor system performance and conduct routine maintenance
  • Optimise lead qualification procedures through cross-departmental collaboration
  • Develop targeted strategies to boost customer satisfaction and loyalty
  • Pioneer new approaches to invoice processing, significantly reducing errors
  • Introduce cutting-edge techniques for managing customer accounts and resolving issues promptly
  • Meticulously maintain and update contact databases, ensuring seamless follow-ups
  • Conduct thorough analyses of billing issues to identify root causes and implement lasting solutions
  • Foster strong partnerships with sales teams to enhance lead qualification
  • Actively engage in cross-functional projects to improve overall customer experience and operational efficiency
  • Spearhead system optimisation initiatives, enhancing performance and streamlining maintenance protocols
  • Devise inventive strategies to elevate customer satisfaction and retention rates
  • Conduct comprehensive analyses of billing discrepancies, identifying root causes and implementing robust solutions
  • Refine lead qualification processes through data-driven insights and cross-team collaboration

Warehouse Worker

Ace Hardware
Colorado Springs, US
01.2021 - 12.2021
  • Collecting merchandise from the distribution center and safely transporting materials to the shipping bay
  • Receiving and documenting merchandise for delivery or return
  • Keeping an inventory of all merchandise entering or exiting the warehouse
  • Identifying any missing, lost or damaged materials and immediately notify the supervisor
  • Ensuring that all the merchandise is safely and securely packed and labeled for shipping
  • Managing all merchandise with appropriate care
  • Assisting with training of newly employed workers
  • Scanning labels to ensure products are shipped to the right destination

Warehouse Worker

5th St. Labs
Colorado Springs, US
03.2020 - 12.2020
  • Completes shipments by processing and loading orders
  • Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area
  • Completes deliveries by driving truck or van to and from vendors
  • Maintains truck or van by completing preventive maintenance requirements and arranging for repairs
  • Enforces inventory controls by collecting stock location orders and printing requests
  • Provides quality service by following organization standards
  • Preserves safe and clean work environment by keeping shelves, pallet area, and workstations neat

Superintendent

Clayton Homes
Bonham, US
02.2017 - 05.2019
  • Multiple job tasks including but not limited to, laying carpet, changing wall panels, laying tile, rotating trailers, lay trim, painting, exterior, interior, and final finish
  • Assisted in preparing bids for new projects by analyzing blueprints, specifications and other documentation related to the project.
  • Coordinated installation activities for projects to promote smooth workflow and achieve quality standards.
  • Communicated effectively with clients regarding project status updates, budgeting concerns and timeline adjustments.
  • Developed strategies for cost control, scheduling, quality assurance and problem solving.
  • Evaluated plans and inspected ongoing construction to keep work in line with project goals.
  • Negotiated changes or modifications in contracts as needed during the course of a project.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
  • Planned, managed and coordinated construction activities to ensure timely completion of projects.
  • Recommended improvement in work methods and techniques to correct maintenance deficiencies.
  • Monitored project progress to enforce adherence to deadlines and quality standards.
  • Allocated material and labor resources to promote on-time and under-budget project completion.
  • Adhered strictly to company policies and procedures while overseeing operations at the site.
  • Defined and monitored personnel and project schedules to ensure on-time project completion.
  • Inspected construction sites regularly to detect potential safety hazards and ensure compliance with safety protocols.
  • Collaborated with engineers, architects and other professionals to discuss plans and resolve design issues.
  • Recognized and enforced quality standards through daily inspection of construction sites.
  • Oversaw employee productivity to enforce efficient use of materials and equipment.
  • Identified areas of improvement in existing systems and processes related to construction operations.
  • Monitored equipment operation during extraction process to detect problems.
  • Adjusted equipment to prepare for excavating and boring geological materials.
  • Provided technical advice for resolving design problems and construction issues.
  • Maintained accurate records such as daily logs, time sheets, inspection reports, for each project.
  • Reviewed project proposals, estimates, schedules and contracts related to the project.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Ensured that all equipment is properly maintained and serviced in accordance with manufacturer's guidelines.
  • Reported project progress, site problems and labor status to supervisors.
  • Set up and took down drilling rig and equipment.
  • Created work crew schedules and delegated assignments.
  • Evaluated and recommended new procedures to upgrade and refine existing programs.

Lab Technician

Westone Laboratories
Colorado Springs, US
04.2016 - 03.2017
  • Grinding materials down to proper ear shape
  • Trimming off excess or in desired ear molds
  • Setting up plates as straight as possible

Sales consultant/laborer

Earthwise demolition
Colorado Springs, US
04.2015 - 03.2016
  • Utilized drills, hammers and electrical saws to break concrete structures
  • Cleared debris, trash and hazardous materials from assigned site and prepared it for renovation
  • Offered mechanical expertise to operate pumps and generators during demolition work
  • Assisted in constructing and painting steel columns and walls
  • Helped in loading and unloading of trucks and transported all trash to dumpster
  • Generating leads and turning them into opportunities for sales
  • Contacting potential customers via telephone, email and face to face
  • Arranging meetings with prospects in order to demonstrate products
  • Negotiating prices with potential customers and closing sales
  • Identifying opportunities for new business within the market
  • Paying attention to competitors and their activities within the industry
  • Conducted market research to identify selling possibilities and evaluate customer needs.
  • Set up meetings with potential clients and listened to their wishes and concerns.
  • Operated register, handled cash and processed credit card transactions.
  • Developed and maintained relationships with clients to increase sales revenue.
  • Priced out products for customers and drew up sales paperwork.
  • Established long-term relationships with key contacts at client companies.
  • Developed key customer relationships to increase sales.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Identified customer needs by asking questions and advising on best solutions.

Telemarketer/Customer Service Representative

Konnected marketing
Colorado Springs, US
05.2012 - 07.2013
  • Clearly outlines the tasks and responsibilities of the telemarketing role
  • Advises present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies
  • Documents transactions by completing forms and record logs
  • Maintains database by entering, verifying, and backing up data
  • Contributes to team effort by accomplishing related results as needed

Deli Clerk

King Soopers
Colorado Springs, US
01.2011 - 06.2012
  • Prepared bakery and deli items
  • Unloaded deli products and transfer stock to storage areas
  • Sliced, cut, weighed, and priced stock in a considerate manner
  • Uphold shelves and maintained cases filled at all times
  • Operated cash register
  • Maintained courteous and friendly attitude toward customers
  • Controlled freshness by rotating and coding all products and remove out-of-code merchandise
  • Tagged all products legibly in line with price book
  • Maintained fresh items and weekly specials
  • Promoted latest items and weekly specials
  • Greeted all visitors and customers in a professional manner
  • Cleaned and sanitized the entire work area
  • Answered phone and took orders for particular requested items
  • Abided by all business policies as stated in the worker handbook

Education

Forklift Certification -

Forklift Operation
02.2025

High school diploma -

New Horizons Alternative School
Colorado Springs, CO
01.2011

Skills

  • Customer Service
  • Tile Laying
  • Negotiation
  • Basic Math
  • Forklift
  • Van Driver
  • Product Demos
  • Delivery
  • Construction
  • Carpentry
  • Warehouse
  • Landscape
  • Sales
  • Microsoft Office
  • Supervising
  • English
  • Telecommunication
  • Packaging
  • Remodeling
  • Computer Networking
  • Handyman
  • Order Picking
  • Mechanical Knowledge
  • Mowing
  • Data Analysis
  • Conflict Resolution
  • System Optimization
  • Inventory Management
  • Process Improvement
  • Customer Retention
  • Training Development
  • Client onboarding
  • Data-driven decision making
  • Account growth
  • Performance tracking
  • Cross-selling
  • Team collaboration
  • Evaluate leads
  • Professionalism
  • Competitive analysis
  • Teamwork and collaboration
  • Lead generation
  • Sales reporting
  • Multitasking
  • Time management
  • Customer satisfaction
  • Sales techniques
  • Stock management
  • Cold calling
  • Analytical thinking
  • Serve customers
  • Solution selling
  • Account management

Certification

  • Carpet Laying Certification, 05/01/14
  • Forklift Certification

Timeline

Account management Technical/support

Spectrum (Charter Communication LLC)
11.2022 - Current

Warehouse Worker

Ace Hardware
01.2021 - 12.2021

Warehouse Worker

5th St. Labs
03.2020 - 12.2020

Superintendent

Clayton Homes
02.2017 - 05.2019

Lab Technician

Westone Laboratories
04.2016 - 03.2017

Sales consultant/laborer

Earthwise demolition
04.2015 - 03.2016

Telemarketer/Customer Service Representative

Konnected marketing
05.2012 - 07.2013

Deli Clerk

King Soopers
01.2011 - 06.2012

Forklift Certification -

Forklift Operation

High school diploma -

New Horizons Alternative School
Cordell Lacour