Alexandria Arana
Colorado Springs,CO
Summary
Dynamic HR and customer service professional with over 10 years of experience in team management and enhancing customer experiences. Expertise in resolving complex issues, driving performance, and making strategic decisions that align with organizational goals. Committed to continuous growth within the HR field, equipped to deliver impactful contributions in fast-paced environments. Prepared to leverage a comprehensive background to support and elevate human resources initiatives, fostering a culture of excellence and engagement.
Overview
13
13
years of professional experience
Work History
Account Management Specialist
Charter Communications
11.2022 - 06.2025
- Engaged with 800+ customers monthly, delivering tailored support with professionalism and empathy. Resolved 87% of issues on first contact and sustained a 90% customer satisfaction rate by diagnosing problems, navigating complex policies, and ensuring seamless follow-through. Earned two Bronze Awards for outstanding service. Took initiative in resolving escalated cases and promoted a collaborative, results-driven team culture.
Human Resources Non-Commissioned Officer
US Army
08.2019 - 01.2023
- Led multiple roles including Postal Manager, Sponsorship Coordinator, and Finance Officer, driving mission success through operational efficiency and personnel management. Streamlined workflows by recreating automated trackers, boosting office productivity by 40%. Reduced response time for pay inquiries by 35% through proactive troubleshooting. Maintained 98% operational readiness by identifying staffing gaps and optimizing personnel strength. Trained and mentored a six-person team, promoting professional growth and team cohesion. Championed fairness and accountability through support of SHARP and EO programs. Trusted with SECRET clearance; known for rapid adaptability and decisive leadership in high-tempo environments.
Brigade Strength Manager/ Platoon Sergeant
US Army
07.2018 - 08.2019
- Led multiple key roles including Brigade Strength Manager, Platoon Sergeant, and Command Sponsorship Coordinator, ensuring 100% personnel readiness and accountability of $1.5M in sensitive equipment with zero loss. Selected over five peers to lead as Platoon Sergeant, driving team performance and mission success. Trained personnel on HR policies, improving compliance and operational efficiency across subordinate units. Delivered top performance during command inspections, earning commendable ratings in four key areas. Developed and implemented a results-driven physical training program. Recognized for professionalism, adaptability, and strong leadership in high-responsibility roles.
Human Resources Specialist
US Army
12.2012 - 07.2018
- Delivered comprehensive HR support to over 250 service members and civilians, ensuring timely and accurate personnel actions. Developed SOPs that streamlined HR operations and enhanced workflow efficiency. Prepared competitive board packets and high-level correspondence for senior leadership. Earned 100% commendable ratings in multiple postal inspections. Operated effectively under pressure, consistently completing tasks independently and to a high standard. Recognized as a tenacious leader with a proactive mindset and strong commitment to continuous improvement.
Education
Associate of Arts - Business Administration
American Public University
06.2025
High School Diploma - undefined
El Dorado HS
06.2011
Skills
- Organizational time strategies
- Effective communication
- Experienced with Microsoft Office applications
- Quickly adjusting to change
- Customer relationship management
- Service excellence
- Analytical problem solving
- Collaborative team management
- Human resources leadership
- Process optimization
- Professional development
- Data interpretation
- Regulatory compliance oversight
- System performance improvement
Accomplishments
• Initial resolution for customers averaged at 87%
• Customer satisfaction rating resulted in 90%
• won (2) Spectrum Bronze Star Awards for customer satisfaction
• Identified Shortages of personnel ensured operational readiness by 98%
• Took appropriate action to resolve any issues that arose; ensure team could focus on their mission and training.
• Recreated automated trackers increasing office productivity by 40%
• Selected over five peers to be Platoon Sergeant which resulted in 100% personnel readiness.
• Maintained 100% accountability of military property valued at 1.5M with zero loss of equipment.
• Committed to excellence by attending and winning competitive Non-Commissioned Officer Boards.
Timeline
Account Management Specialist
Charter Communications
11.2022 - 06.2025
Human Resources Non-Commissioned Officer
US Army
08.2019 - 01.2023
Brigade Strength Manager/ Platoon Sergeant
US Army
07.2018 - 08.2019
Human Resources Specialist
US Army
12.2012 - 07.2018
High School Diploma - undefined
El Dorado HS
Associate of Arts - Business Administration
American Public University