Brian Cosgrove
Canton,OH
Summary
Dynamic customer service professional with a proven track record at Charter Communications, excelling in resolving customer issues and helping team mates build skills. Adept at educating clients and enhancing their experience, consistently surpassing performance goals. Skilled in time management and team building, fostering a collaborative environment to achieve exceptional service outcomes.
Overview
9
9
years of professional experience
Work History
Customer Service Representative Tech Support
Charter Communications
06.2021 - Current
- Assist and support customers during inbound calls to resolve issues with services through troubleshooting.
- Provide information regarding their account as needed and consistently meet or exceed performance goals based on company wide metrics.
- Work with team members on building skills to assure a positive customer experience.
- Performed side by side call listening regularly with other customer service representatives to foster growth and the best customer service experience possible.
- Created and presented power point presentations for team meetings to educate team members on how to improve key metrics.
Therapeutic Support Staff Member
Vocational Psychological Services
10.2016 - 05.2021
- Assisted clients with managing behaviors while teaching social and coping skills to children with a variety of learning styles.
- Kept accurate and timely records of notable behaviors during key interactions.
- Educated parents and educators on behavioral intervention strategies.
Education
High School Diploma -
Lawrence County CTC
New Castle, PABachelor of Arts - English Literature
Westminster College
New Wilmington, PA05-2012
Skills
- Time management
- Product knowledge
- Conflict mediation
- Customer education
- Active listening
- Stress management
- Team building
Timeline
Customer Service Representative Tech Support
Charter Communications
06.2021 - Current
Therapeutic Support Staff Member
Vocational Psychological Services
10.2016 - 05.2021
High School Diploma -
Lawrence County CTC
Bachelor of Arts - English Literature
Westminster College