Cory Brown
Charlotte,NC
Summary
Seasoned Human Resources professional with extensive experience in HR operations, employee relations, recruiting and business partnership within human resource department. Expertise in managing the full employee lifecycle, including onboarding, benefits administration, and HR compliance. Strong track record in enhancing HR processes and supporting organizational goals through strategic, people-focused solutions that foster an inclusive workplace.
Overview
10
10
years of professional experience
Work History
HR Generalist - Team Member Navigator
Novant Health
Remote, USA
02.2026 - Current
- Partner with operational leaders and department management to provide strategic Human Resources support for a workforce of 500+ employees across multiple clinical and non-clinical departments, delivering guidance on employee relations, HR policies, performance management, employee engagement, and workforce initiatives.
- Serve as a trusted Human Resources advisor by resolving complex employee relations matters, conducting thorough fact-finding and case assessments, interpreting company policies, and recommending appropriate resolutions while ensuring compliance with organizational standards and employment regulations.
- Coordinate the full employee lifecycle by supporting new hire onboarding, orientation, benefits administration, leave of absence requests (FMLA, ADA, and personal leaves), HR case management, and employee transitions while ensuring a positive and seamless employee experience.
- Administer HRIS transactions with a high level of accuracy, including new hires, transfers, promotions, position changes, employment status updates, and terminations while maintaining data integrity and confidentiality of employee records.
- Investigate employee concerns and workplace issues by gathering relevant information, documenting findings, collaborating with leadership and Centers of Excellence, and facilitating timely, equitable, and policy-compliant resolutions.
- Partner closely with Talent Acquisition and hiring managers to streamline recruitment and onboarding processes, facilitate pre-employment activities, support hiring initiatives, and improve overall recruitment efficiency and candidate experience.
- Conduct routine Human Resources rounding throughout the hospital to proactively engage with team members and leaders, identify workplace concerns, answer HR-related questions, increase visibility of Human Resources, and strengthen employee engagement, retention, and organizational culture.
- Ensure compliance with federal, state, and organizational employment laws and policies, including FMLA, ADA, EEOC, HIPAA, OSHA, and internal HR procedures by providing accurate guidance, maintaining documentation, and supporting compliance initiatives.
- Served as the primary liaison between hospital staff, leadership, and various specialized HR departments. bridged the gap between facility operations and human resources by splitting my time between on-site HR support and off-site case management.
- Deliver a high level of customer service by managing high-volume HR inquiries through case management systems, email, telephone, and in-person interactions while maintaining established service-level agreements, protecting confidential information, and providing accurate, solution-focused Human Resources support.
HR Generalist
Aids Healthcare Foundation, AHF
Houston, TX
07.2022 - 01.2026
- Served as the primary HR contact for employees throughout the employee lifecycle, including onboarding, performance management, leaves of absence, and offboarding.
- Coordinated full-cycle onboarding, including pre-employment screenings, I-9 verification, new hire orientation, HRIS data entry, and compliance documentation.
- Conducted employee relations investigations into workplace concerns, policy violations, and performance issues, ensuring confidentiality and effective conflict resolution.
- Supported recruitment efforts by partnering with hiring managers, reviewing requisitions, coordinating interviews, extending employment offers, and facilitating new hire onboarding.
- Advised managers on corrective actions, progressive discipline, performance improvement plans (PIPs), and documentation in compliance with company policies and employment laws.
- Maintained accurate employee records within the Human Resources Information System (HRIS), ensuring data integrity and compliance with internal and regulatory requirements.
- Interpreted and applied federal, state, and local employment laws, including FMLA, ADA, EEOC, FLSA, HIPAA, OSHA, COBRA, and company policies.
- Assisted in benefits administration by managing open enrollment, providing benefits education, verifying eligibility, and addressing employee inquiries.
- Conducted exit interviews, analyzed turnover trends, and provided recommendations to improve employee retention and engagement.
- Assisted leadership with workforce planning, organizational changes, succession planning, and talent management initiatives.
- Prepared HR reports and analyzed workforce metrics, including turnover, headcount, recruitment, leave utilization, and employee engagement trends.
- Facilitated employee recognition, engagement, and wellness initiatives to foster a positive workplace culture.
- Participated in HR compliance audits and maintained documentation to support regulatory and accreditation requirements.
- Collaborated with Talent Acquisition, Benefits, Payroll, and Learning & Development to deliver seamless HR services across the organization.
- Managed sensitive employee information with the highest level of confidentiality and professionalism.
- Led continuous process improvement initiatives that streamlined HR operations, increased efficiency, and enhanced the employee experience.
- Partnered with managers and department leaders to provide strategic Human Resources support, policy interpretation, and guidance on employee relations matters.
HR Shared Services Specialist
Medical University of South Carolina
Charleston, SC
01.2017 - 07.2022
- Served as the primary point of contact for employees, managers, and candidates regarding Human Resources policies, procedures, benefits, payroll, leave administration, and employment-related inquiries.
- Delivered high-volume HR Shared Services support through phone, email, case management systems, and self-service platforms while maintaining exceptional customer service standards.
- Processed employee lifecycle transactions, including new hires, promotions, transfers, position changes, salary updates, terminations, retirements, and employee record maintenance.
- Coordinated end-to-end onboarding activities, including employment documentation, I-9 verification, background checks, pre-employment requirements, and new hire orientation.
- Assisted employees and leaders with benefits enrollment, qualifying life events, retirement plans, open enrollment, and benefits-related inquiries.
- Supported leave administration by coordinating Family and Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), military leave, workers' compensation, and other leave requests.
- Interpreted and communicated Human Resources policies, procedures, and employment regulations while ensuring consistent application across the organization.
- Managed confidential employee information in accordance with HIPAA, privacy regulations, and organizational confidentiality standards.
- Utilized case management software to document, research, resolve, and track employee requests while meeting established service-level agreements (SLAs).
- Partnered with Talent Acquisition, Employee Relations, Payroll, Benefits, Compensation, and HR Business Partners to resolve complex employee issues.
- Guided managers on employee relations matters, including policy interpretation, corrective actions, performance management, and workplace concerns, to foster a positive workplace environment.
- Identified and implemented improvements to HR processes and standard operating procedures, enhancing overall employee service delivery.
- Supported organizational initiatives related to employee engagement, process improvement, compliance audits, and continuous quality improvement.
- Generated and analyzed HR reports and workforce data to inform leadership decision-making and support operational planning.
- Maintained compliance with employment laws, including FLSA, FMLA, ADA, EEOC, COBRA, HIPAA, and applicable state employment regulations.
- Collaborated with cross-functional departments to ensure timely resolution of employee issues while delivering an exceptional employee experience.
Education
MBA - Master Of Business Administration
Fitchburg State University
Fitchburg, MABBA - Bachelor's Degree of Business Administration
Strayer University
Washington, DCSkills
- Human Resources Business Partnership
- Employee Relations & Conflict Resolution
- HR Operations Management
- HR Shared Services
- Human Resources Information Systems (HRIS)
- Employee Lifecycle Management
- Leave of Absence Administration (FMLA, ADA, LOA)
- Benefits Administration
- HR Policy Interpretation & Employment Law Compliance
- Workplace Investigations
- Performance Management
- Employee Engagement & Retention
- HR Case Management & Issue Resolution
- Talent Acquisition & Onboarding
- HR Analytics & Workforce Reporting
- Process Improvement & Continuous Improvement
- ServiceNow experience
- Experience working with HR systems like Workday, UltiPro, Kronos, and Taleo for payroll and workforce management
- Project management skills
- Experience with HR sourcing tools such as iCIMS, Lever, JazzHR, Greenhouse and BambooHR
- Background screening experience with tools such as Sterling, First Advantage, HireRight, Checkr and Accurate Background
Timeline
HR Generalist - Team Member Navigator
Novant Health
02.2026 - Current
HR Generalist
Aids Healthcare Foundation, AHF
07.2022 - 01.2026
HR Shared Services Specialist
Medical University of South Carolina
01.2017 - 07.2022
MBA - Master Of Business Administration
Fitchburg State University
BBA - Bachelor's Degree of Business Administration
Strayer University