Cory Burton
Summary
Air Force Veteran with extensive professional background in customer service and graphic design seeking remote position, where background can be utilized in a virtual environment.
Overview
23
23
years of professional experience
Work History
Freelance Graphic Designer/ Sign Artisan
Intersign Cooperation
01.2001 - Current
- Free lance Graphic designer under the name Fan Of Old School Art & Design (FOS A&D) Has worked for a range of clients, from conventions to internet radio
- Through creative design working as a Sign Artesian with professional experience and knowledge to actively promote local and nationwide companies with signage.
Remote Direct Sales Specialist/Licensed Sales Producer
Allstate Insurance Company/ Johnson Grisham Allstate Agency
06.2021 - 11.2022
- Calling on Provided Leads, developing leads, scheduling appointments, and identifying customer needs and market appropriate product and services
- Achieving sales goals through generating new business and cross-selling products
- Taking inbound calls and placing outbound calls in a virtual call center environment.
Remote Senior Advisor
Concentrix
01.2021 - 06.2021
- Senior Advisor in Concentrix contracted call center for client, Spectrum Mobile
- Provides support for Customer Service Agents who take inbound customer calls
- Assists with billing issues for customers
- Issues credits and refunds, when applicable, to customer accounts
- Answer general questions for customers.
Graphic Designer
LIB Graphic Solutions/Lions Industries for the Blind, Inc
08.2015 - 01.2020
- Primary duties - Assisted customers with the design of graphics for t-shirts, banners, and other printed materials
- Maintained and prepped files for screen printing of t-shirts
- Secondary duties - Customer Service and Sales Contact for the US Geological Survey (USGS), maintained USGS customer order database, fulfilled customer orders, collected and handled payments for customer orders, and provided general information.
Air Transportation Journeyman
U.S. Air Force
03.2004 - 04.2010
- Graduate of Julius A
- Kolb Airman Leadership School
- Reached rank of Senior Airman (E-4)
- Honorable Discharge.
Education
Bachelor's - Graphic Communications
Chowan University
Murfreesboro, NC05.2001
Skills
- Working remotely in a virtual call center/customer service and sales/metric based environment
- Proficient in using CRM Software and virtual communication channels
- Graphic Design (10 years)
- Manager (10 years)
Timeline
Remote Direct Sales Specialist/Licensed Sales Producer
Allstate Insurance Company/ Johnson Grisham Allstate Agency
06.2021 - 11.2022
Remote Senior Advisor
Concentrix
01.2021 - 06.2021
Graphic Designer
LIB Graphic Solutions/Lions Industries for the Blind, Inc
08.2015 - 01.2020
Air Transportation Journeyman
U.S. Air Force
03.2004 - 04.2010
Freelance Graphic Designer/ Sign Artisan
Intersign Cooperation
01.2001 - Current
Bachelor's - Graphic Communications
Chowan University
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