Cory Caprio
Summary
Dynamic professional with experience in customer service, education, and social services, with a strong commitment to quality and care. A detail-oriented team player skilled in time management and proficient in technical skills. Adept at fostering positive relationships and enhancing customer experiences, consistently delivering high-quality service in fast-paced environments. Conversant in multiple languages, enhancing communication with diverse clientele.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Albany, NY
07.2025 - 01.2026
- Prepared high-quality beverages in a fast-paced environment with consistency and adhering strictly to Starbucks recipe standards and timing metrics.
- Created friendly and welcoming customer experiences by personalizing interactions and resolving concerns in alignment with Starbucks' customer connection model
- Supported store operations through taking orders with the point-of-sale system, cash handling, inventory rotation, and maintaining cleanliness to meet corporate safety and brand standards
- Collaborated with team members, especially during peak hours, to ensure efficient workflow and minimize wait times
ESL Teacher
RISE Korea English Language Academy
Seoul, South Korea
08.2022 - 03.2025
- Instructed diverse groups of 5-12 students, spanning grades kindergarten to 6th grade, in English conversation to enhance language skills.
- Created and implemented age and level-appropriate lessons plans and materials focused on improving overall English proficiency through interactive activities and projects.
- Collaborated with fellow academy teachers in creating and conducting events and activities for the purpose of helping students improve English proficiency in an interactive way.
- Fostered a positive and supportive classroom environment that encourages language acquisition and skill development.
Registered Behavioral Technician
Florida Autism Center
Clearwater, FL
11.2021 - 08.2022
- Delivered applied behavior analysis (ABA) therapy to clients in a structured center-based environment.
- Conducted personalized and group sessions for 2-5 clients, focusing on communication, social interaction, and self-help skills for individuals with autism.
- Collected data to monitor the progress of the clients and provided regular written and verbal progress on treatment goals.
- Communicated clearly and effectively – both orally and written – with clients, families, and colleagues.
Barista
Caribou Coffee
Minneapolis, MN
09.2019 - 08.2020
- Crafted a diverse range of espresso-based beverages, including lattes, cappuccinos, and macchiatos, ensuring precision and efficiency, while maintaining a clean and neat workspace at all times.
- Contributed to a supportive team atmosphere, aligning with Caribou Coffee's brand values and service standards.
- Cultivated strong customer relationships through engaging conversations while managing timely order preparation. Educated customers on coffee varieties and drink options to enhance their purchasing experience.
- Assisted with opening and closing store operations. Supported equipment setup and store organization. Managed cash register transactions accurately and efficiently.
Education
Bachelor of Arts - Psychology
University of Minnesota
Minneapolis, MN05-2018
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Native English speaker
- Conversant in Japanese, Korean, and Spanish
- Proficient in Microsoft Office
- Experienced with Adobe software
- DSLR camera operation
Certification
- TEFL certification
- RSA certification (in progress)
Languages
English
Native or Bilingual
Japanese
Limited Working
Korean
Limited Working
Spanish
Elementary
Timeline
Barista
Starbucks
07.2025 - 01.2026
ESL Teacher
RISE Korea English Language Academy
08.2022 - 03.2025
Registered Behavioral Technician
Florida Autism Center
11.2021 - 08.2022
Barista
Caribou Coffee
09.2019 - 08.2020
Bachelor of Arts - Psychology
University of Minnesota