Cory Connell
Wallace Automotive Group
Stuart,FL
10
years of professional experience
High-performing BDC Supervisor & Multi-Site Sales Operations Lead with a proven track record of driving digital lead conversions and pipeline velocity across a 14-location retail network. Combines strategic oversight of distributed inside sales teams with elite personal production, recently securing 130 deals across a 3-month period, converting 65% of showroom visits and 30% of scheduled appointments. Expert in system administration and staff training for VinSolutions and eLead CRMs, utilizing advanced data workflows to turn raw digital traffic into predictable, high-margin revenue.
Work History
BDC Supervisor / Multi-Site Operations Lead
4 Years 2 Months- Managed multi-site sales operations and optimized digital lead response workflows across 14 retail locations, enhancing regional sales effectiveness.
- Spearheaded talent development initiatives, creating and delivering training modules on advanced objection handling and value positioning.
- Utilized enterprise CRM analytics to audit employee workflows, identify pipeline bottlenecks, and optimize the digital lead funnel.
- Achieved an elite 30.5% end-to-end conversion rate from initial digital inquiry to finalized contract, vastly outperforming industry benchmarks.
- Sustained 65% presentation-to-close ratio by applying advanced discovery techniques and value-based selling, improving overall sales performance.
Shift Lead / Operations Supervisor
1 Year 10 Months- Supervised frontline retail associates during opening, closing, and peak operational shifts, ensuring optimal customer service and task completion.
- Managed store cash handling procedures, including safe auditing, register balancing, and daily financial reporting with zero variance.
- Oversaw inventory management and product merchandising workflows, optimizing shelf placement to drive promotional sales and minimize shrink.
- Served as keyholder responsible for store security, emergency protocols, and maintaining strict compliance with corporate operational standards.
- Ranked as a top-performing producer for corporate financial products, consistently meeting and exceeding monthly Walgreens credit card attachment and enrollment quotas.
Agricultural Operations Supervisor / Farm Manager
3 Years 8 Months- Supervised daily operations for a 300-acre agricultural enterprise, managing end-to-end logistics, production schedules, and asset maintenance.
- Coordinated and directed seasonal labor crews, delegating daily tasks, ensuring workplace safety compliance, and maintaining high team productivity.
- Managed high-value inventory, equipment, and supply chains, troubleshooting mechanical issues and optimizing resource allocation to reduce operational overhead.
- Demonstrated extreme adaptability and problem-solving skills, executing complex multi-tasking workflows under strict time constraints and shifting environmental conditions.
Education
Associate of Arts - Criminal Justice
Skills
CRM Administration
Workflows
and training. (VinSolutions
Elead
Salesforce
automotivemastermind
Excel)
Lead-to-Opportunity Conversion
Pipeline Generation & Tracking
Inbound & Outbound Lead Strategy
Data Analytics & Performance Metrics
Lead conversion strategies
Multi-Site Operations Management
Customer Satisfaction Metrics
Objection Handling & Closing Mechanics
Performance Coaching & Talent Development
Microsoft Excel & Google Sheets
Accomplishments
- Supervised team of 14 staff members.
- Multi-Site Scaling: Successfully standardizing inside sales and CRM workflows across a regional network of 14 distinct retail locations.
- Elite Pipeline Conversion: Personally generated 425 customer appointments, 200 physical showroom presentations, and 130 closed transactions within a high-volume 90-day sprint.
Timeline
BDC Supervisor / Multi-Site Operations Lead
Wallace Automotive Group
07.2022 - CurrentRead More
Shift Lead / Operations Supervisor
Walgreens
07.2020 - 05.2022Read More
Agricultural Operations Supervisor / Farm Manager
Thomas Produce
07.2016 - 03.2020Read More
Indian River State College
Associate of Arts from Criminal Justice
Read More