Open To Work
Jeremy Grossman
General Sales Manager
West Hills,Ca
Summary
Senior automotive sales leader with 15+ years of experience in BMW and MINI environments, including 7 years as General Sales Manager. Proven track record of building high-performing sales teams, improving conversion rates, optimizing sales processes, and delivering premium customer experiences. Hands-on leader known for accountability, compliance, training excellence, and consistent revenue growth.
Overview
26
26
years of professional experience
Work History
General Sales Manager
MINI Of Universal City
Universal City, CA
10.2018 - 09.2025
- Led all sales operations for a high-volume MINI dealership, overseeing recruiting, training, performance management, and customer experience.
- Increased sales conversion rates by 7% through improved training programs, sales process refinement, and accountability standards.
- Recruited, hired, and developed high-performing sales teams by implementing best practices and structured onboarding processes.
- Conducted weekly performance meetings with Motoring Advisors to address challenges, improve close rates, and reinforce sales discipline.
- Collaborated with marketing and advertising partners to ensure alignment between campaigns, retail incentives, and dealership objectives.
- Identified growth opportunities within the PMA and partnered with sales teams to increase market penetration and brand awareness.
- Resolved high-profile customer escalations, protecting CSI, brand reputation, and long-term customer loyalty.
- Streamlined customer acquisition and onboarding processes to improve efficiency and satisfaction.
- Ensured compliance with dealership policies, sales reporting, and customer documentation requirements.
Sales Manager
Century West BMW
4245 Lankershim Blvd
02.2013 - 10.2018
- Managed and supervised a sales team of 20+ sales associates, driving performance, accountability, and professional development.
- Increased dealership revenue by 50% within the first year as Sales Manager through strategic training and process improvements.
- Averaged $160,000+ in combined front- and back-end gross annually as Internet Sales Director, with $2,500–$3,000 per-copy performance.
- Planned and executed sales training programs for new and existing staff, improving consistency and close rates.
- Supported the sales team with deal structuring, proposal writing, and contract closing.
- Analyzed market trends and inventory data to optimize vehicle mix and sales strategy.
- Maintained strong customer relationships through prompt issue resolution and follow-up.
- Attended BMW corporate sales training and implemented best practices dealership-wide.
- Assisted with dealer trades, vehicle ordering, payroll coordination, and timecard management.
Manager
Starr Detail
Santa Clarita
01.2000 - 01.2013
- Managed daily operations for a mobile automotive detailing business serving dealership and corporate clients.
- Supervised 9 employees and coordinated 3 service vehicles, schedules, and logistics.
- Maintained inventory, supplies, and service readiness to prevent downtime.
- Delivered services to major automotive clients including Audi USA, Chevrolet, Maserati, Belltech, and KW Suspensions.
- Built long-term customer relationships through consistent quality and follow-up.
Skills
- General Sales Management (GSM)
- Sales Leadership & Team Development
- Recruiting, Hiring & Training
- Sales Process & Conversion Optimization
- Inventory & Pipeline Management
- Customer Experience & Retention
- CRM & DMS Systems (VinSolutions, Dealertrack, CDK/ADP)
- AutomotiveMastermind, Podium, CarNow
- Compliance & DMV Desk Operations
- Performance Coaching & KPI Tracking
- Marketing Collaboration & PMA Growth
Timeline
General Sales Manager
MINI Of Universal City
10.2018 - 09.2025
Sales Manager
Century West BMW
02.2013 - 10.2018
Manager
Starr Detail
01.2000 - 01.2013
High School Diploma - undefined
Canoga Park High School
Education
High School Diploma - undefined
Canoga Park High School
Canoga Park1993