Cory Crooks

Inbound calls, outbound calls, and email with Lowe's customers to resolve a number of different appliance delivery issues.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Multiple skill lines: Digital Support (customer facing) ; Tech Training (employee facing) ; Default Line (Operator)

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Workman's com claims

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Debit card fraud claim intake
• Transitioned to back end research role for the same claims