Cory Daniels
Lakeland
Summary
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Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
13
13
years of professional experience
Work History
Store Manager
Mavis Tires and Brakes
06.2024 - Current
- Managed daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff on sales techniques and product knowledge to enhance team effectiveness.
- Implemented inventory management systems to streamline stock control and reduce discrepancies.
- Oversaw scheduling to optimize labor costs while maintaining high service levels.
- Resolved customer complaints promptly, ensuring a high level of service and retention.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
Customer Service Manager
Massey Services Inc.
03.2022 - 06.2024
- Led techs and communicated to improve response times and enhance overall client satisfaction.
- Developed training materials for staff, increasing service quality and knowledge retention.
- Implemented new routes for drivers increasing efficiency with work production and time management.
- Resolved service related customer complaints in a timely manor in order to retain clients.
Service Manager
Mavis Tires and Brakes
04.2016 - 03.2022
- Oversaw daily operations to ensure high-quality service and customer satisfaction.
- Trained and mentored staff on best practices for tire and brake services.
- Managed inventory levels, ensuring availability of essential tools and parts.
- Resolved customer inquiries and complaints, promoting positive customer experiences.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
Sales Associate/Mechanic
Tire Kingdom
01.2013 - 01.2016
- Delivered exceptional customer service, ensuring a positive shopping experience for all clients.
- Assisted customers in selecting tires and related products based on individual needs and preferences.
- Maintained product displays and ensured stock levels met customer demand and seasonal promotions.
- Collaborated with team members to achieve sales goals through effective communication and teamwork strategies.
- Adapted to diverse customer inquiries, resolving issues promptly to maintain loyalty and repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Lakeland Senior High School
Lakeland, FL06-2012
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership and coaching
- Inventory management
- Cash management
- Retail inventory management
- POS systems
Timeline
Store Manager
Mavis Tires and Brakes
06.2024 - Current
Customer Service Manager
Massey Services Inc.
03.2022 - 06.2024
Service Manager
Mavis Tires and Brakes
04.2016 - 03.2022
Sales Associate/Mechanic
Tire Kingdom
01.2013 - 01.2016
High School Diploma -
Lakeland Senior High School