Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Cory Dennick

Angleton,Tx

Summary

My Name is Cory Dennick , I am looking to expand my leadership skills and continue to grow in the field service industry . I am an Experienced Field Service Professional with strong focus on troubleshooting and maintenance of complex equipment. I strive for effective team collaboration and adaptability to changing needs. Skilled in diagnosing issues, performing repairs, and ensuring customer satisfaction. Reliable, results-driven, and capable of handling high-pressure situations with ease. Forward-thinking professional offering more than 5 years of experience working in demanding, deadline-driven environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Master Field service technician, Lead

Plug
06.2021 - Current
  • Creates daily repair plans based off of BOD fleet reports
  • Service, Troubleshoot and Maintain Gendrive and H2 Infrastructure for My site along with assisting others in the field as needed
  • Maintain up to date training/Diagnostics for new and existing technicians
  • Assist throughout the region via Phone calls, in person with Gen drive applications as well as H2 Infrastructures
  • Maintain communications with management on needs and repair plans, As well as communicate with customers about availability and concerns
  • Keep accurate records of service calls, parts used, and customer feedback
  • Utilize advanced technical skills to diagnose and resolve site issues resulting in increased customer satisfaction
  • Work with management on beginner Microsoft training in order to create reports on work orders and parts usage to create an efficient environment for overall success and customer satisfaction
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Responded quickly to emergency maintenance requests for timely on-call support.

Field Service Technician

Plug Power
01.2020 - 06.2021
  • Maintain fleet availability through repairs and preventative maintenance
  • Provide assistance throughout the region as directed at other customer sites with Gendrive as well as hydrogen infrastructure repairs
  • Troubleshot complex mechanical problems and identified solutions to restore operations
  • Read and understood procedures and diagrams to perform service and testing
  • Followed wiring diagrams to inspect electrical connections, wiring and relays
  • Maintained repair logs to document preventive and corrective maintenance
  • Built and maintained customer relationships by understanding operations and instilling confidence
  • Attended training classes to stay current on new and existing services
  • Communicated effectively with other technicians regarding progress made on current projects

Department Supervisor

HEB
12.2013 - 01.2020
  • Maintain5S, inventory, and reports
  • Enforced safety, health, and security rules
  • Trained and supervised associates on customer service excellence along with strong company culture
  • Developed comprehensive training plans and programs to equip employees with necessary skillsets for success
  • Developed and implemented successful customer service initiatives resulting in improved customer satisfaction ratings
  • Provided proactive leadership by motivating team members through positive reinforcement techniques
  • Implemented strategies for conflict resolution among team members
  • Ensured compliance with company policies, procedures, safety regulations, and labor laws
  • Evaluated performance of department staff, provided feedback, and guidance to ensure maximum productivity

Education

Weld Inspection - Welding

Lone star College
Humble, Tx

Skills

  • Teamwork and Coordination
  • Organization
  • Time Management
  • Accountability and Work Ethic
  • Customer Service
  • Work Order Management
  • Positive Attitude
  • Problem-Solving
  • Quality Assurance
  • Field troubleshooting and repairs

Certification

  • Osha30
  • Powered Industrial truck Operator Trainer
  • LOTO

Interests

managment


Timeline

Master Field service technician, Lead

Plug
06.2021 - Current

Field Service Technician

Plug Power
01.2020 - 06.2021

Department Supervisor

HEB
12.2013 - 01.2020

Weld Inspection - Welding

Lone star College

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Cory Dennick