Summary
Overview
Work History
Education
Skills
Timeline
Golfing
Accomplishments
Generic

Cory Desha

Customer Service Professional
Converse,TX

Summary

I am a dedicated professional with 12 years combined experience as a Customer Service professional. Specializes in making every customer have a seamless experience to gain confidence in the help I provide.

Overview

9
9
years of professional experience

Work History

Licensed Insurance Agent T3

Goosehead Insurance
San Antonio, TX
01.2021 - 01.2023
  • As a Service Agent I am constantly working with clients to help with a series of issues and needs
  • This could be billing issues to adding new vehicles
  • Working with a brokerage I am able to access over 85 different carrier portals to assist my clients
  • Having a lot of patience with positivity always being modeled when anyone calls in
  • During my time at Goosehead I: - Continuously mentored and kept positivity up with the Top Gun class while keeping up with my cases and taking phone calls
  • Trained onboarding employees through the nesting phase - Kept at maximum goal with KPI's and Metrics

Customer Advocate

Carvana
San Antonio, TX
01.2019 - 01.2021
  • As a Customer Advocate I wore multiple hats
  • As an Advocate I am in charge of making the customers car buying process fun and easy
  • Having passion for customer service, problem solving, and working in a fast pace environment
  • Worked closely with logistics
  • Making sure the cars that were bought from customers shipped out on our trucks.

SUPPORT SPECIALIST T3

APPLE
AUSTIN, TX
01.2014 - 01.2018
  • Work with current Apple clients, both over the phone and online with customer service issues ( Lost stolen or packages, address changes, items to be returned, or other service issues )
  • Created internal experience process utilizing knowledge of programs such as SAP, Sonar, and more
  • Recruited to 3 projects, including shipping investigations, Trader fraud and blocks
  • Train and mentor new groups and contractors through "nesting phase".

Education

Some College (No Degree) - Communications

Austin Community College
Austin, TX

Skills

  • Mac and PC experience, Microsoft Office, Training and Mentoring Dispute resolution Licensed Property and Casualty Insurance Agent
  • Team training and development
  • New Agent Training
  • Client Retention
  • Client Account Management
  • Client Service
  • Policy adjustment knowledge
  • Client Relationship Management
  • Customer follow-up
  • Customer Service
  • Upselling
  • New Client Acquisition

Timeline

Licensed Insurance Agent T3

Goosehead Insurance
01.2021 - 01.2023

Customer Advocate

Carvana
01.2019 - 01.2021

SUPPORT SPECIALIST T3

APPLE
01.2014 - 01.2018

Some College (No Degree) - Communications

Austin Community College

Golfing

I love Golf. It has every emotion when playing and it is very therapeutic.

Accomplishments

  • Collaborated with team of 15 in the development of Trader Group. This was a fraud group to catch unauthorized dealers from buying truck loads of the Applewatch.
  • Supervised team of 25 staff members. Helped these staff members through the nesting phase at Apple and Goosehead Insurance.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

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Cory DeshaCustomer Service Professional