MICHELLE MCMANN
Fort Myers
Summary
Over the past 20 years I have gained tremendous experience in the field of Sales/Marketing and have proven sales skills which have translated into customer loyalty for the organizations I've worked for. I am highly adaptable, work well with teams and am self-motivated which has allowed me to generate revenue and deal with the vast competition in this field. I have developed innovative techniques to increase sales and have adjusted well to this dynamic and fast-paced market. I am an extremely focused decision maker and problem solver, developing solid business alliances and enjoy meeting and achieving company goals for market growth.
Overview
28
28
years of professional experience
Work History
1st Care Home Health
Lee County
10.2020 - Current
- Successfully developed a referral base with physicians, nurses, skilled nursing facilities and hospitals in Lee County maintaining excellent relationships with the referral sources to exceed quotas and targets.
- Assisting with technical support related to clients' account management
- Scheduled training sessions to enhance knowledge in the competitive market
- Development of a marketing plan to ensure referral and revenue growth goals are met
- Complete the daily agenda and keep record of the goals achieved
- Continually analyzing market changes to find new avenues through which to reach eligible Medicare patients
- Conduct educational lunch & learn sessions with doctors, nurses and office managers
- Successfully marketing Medicare Certified Home Health in Lee County since 2003, most recently with 1st Care Home Health.
Director of Marketing
Ace Homecare
Ft. Myers
02.2008 - 05.2012
- Provided effective training to sales/marketing staff on new programs developed and changes in Medicare guidelines to continue to grow market share in Lee and Collier Counties to meet and surpass growth goal
- Held weekly meetings with team members to go over weekly goals/reports in order to stay on target for monthly and yearly goals of the team, as well as, sharing wins and challenges from the previous week and communicate the outcomes to senior management
- Provided critical feedback to the team members on how to improve their marketing strategies and outcomes to improve call outcomes and referral productivity week over week
- Successfully devised and executed new and innovative strategies to ensure customer satisfaction and retention and tactfully resolved client issues
Account Executive
American Home Patient
Ft. Myers
04.2002 - 10.2003
- Successfully increased revenue by over 10% in the first 12 months
- Created company brand name recognition through educational in-service meetings
Account Manager
Aramark Uniform Services
Ft. Myers
03.2000 - 04.2002
- Negotiated 5-year contracts to provide industrial laundry services
- Generated business leads by following new construction permitting
- Used "cold calling" techniques and business journals to find potential new customers
Sales Consultant
G&K Services
Indianapolis
01.1998 - 02.2000
- Negotiated 5-year contracts to provide industrial laundry services
- Prepared proposals and negotiated pricing for new contracts
- Top sales producer for 11 months
Branch Manager
Securatex, Ltd.
Indianapolis
01.1998 - 02.2000
- Responsible for all sales, staffing and operations
- Market research and proposal presentations
- Managing the Indiana branch of a Chicago based security company
Education
Business Studies -
Indiana University
Indianapolis, INSkills
- Excellent Communication Skills
- Attention to Detail
- Generating Sales & Increasing Market Share
- Educating Team Regarding Brand Viability
- Persuasive Negotiation Skills
- Strong Listening Skills
- Keen Observer
- Decision Making Skills
- MS Office Suite
References
Available upon request
Professional Attributes
- Excellent communication skills which allow for building of long-term relationships
- Adept at opening new accounts and generating repeat referrals increasing market share for the agency
- Critical attention to detail, solid problem solving and analytical skills
- Skillful at new idea development, adapting to change, prioritizing work, and communicating with peers and supervisors
- Able to use feedback to ensure satisfaction and company productivity
- Detail oriented, effective listening skills and persuasive negotiation skills
Timeline
1st Care Home Health
10.2020 - Current
Director of Marketing
Ace Homecare
02.2008 - 05.2012
Account Executive
American Home Patient
04.2002 - 10.2003
Account Manager
Aramark Uniform Services
03.2000 - 04.2002
Sales Consultant
G&K Services
01.1998 - 02.2000
Branch Manager
Securatex, Ltd.
01.1998 - 02.2000
Business Studies -
Indiana University