Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cory Ferguson

Enfield

Summary

Results-driven operations manager with extensive experience in fostering team development and optimizing workflows. Skilled in implementing impactful training initiatives, enhancing communication between departments, and driving continuous improvement to achieve high-quality service delivery.

Overview

6
6
years of professional experience

Work History

Manager 1, Operations, L4

Amazon
05.2026 - Current

AFE

Achieved improved employee performance by implementing targeted training solutions. Enabled workforce advancement through the development of effective learning strategies. Fostered a knowledgeable team through the execution of impactful development programs.

  • Studied departmental processes and workflows by interacting with former colleagues and management teams.
  • Coordinated staffing efforts for chuting and sorting departments to ensure optimal operational support.

Supported quality assurance initiatives to enhance service delivery standards. Assisted teams in maintaining accountability through regular progress checks. Facilitated communication between departments to uphold quality expectations.

  • Monitored cycle audit progress to support quality assurance and continuous improvement initiatives.
  • Conducted PIM audits to identify and mitigate factors contributing to high DPMO.

Analyzed existing procedures and introduced innovative solutions to optimize performance.

  • Established "wall captains" role to enhance problem-solving capabilities and ensure efficient item placement in designated chutes.
  • Led cross-training efforts for operations teams to optimize performance. Facilitated strategic problem resolution and chute management. Implemented strategies to strengthen roster depth and operational efficiency.

Established clear goals to enhance team performance and productivity.

  • Developed and executed training initiatives, resulting in over 70% of department staff skilled in sorting and chuting techniques.

Manager 1, Operations, L4

Amazon
06.2023 - Current
Pack Singles

Oversaw smart pack project execution, ensuring alignment with organizational goals. Led cross-departmental collaboration to enhance smart pack project outcomes. Managed project timelines and deliverables for smart pack initiatives.

  • Optimized workspace efficiency by adding tote trays for streamlined access to cpts.
  • Replaced outdated monitors with state-of-the-art touch screens, ensuring secure mounting and increased operational efficiency.

Engaged in self-development initiatives to foster personal growth and career advancement.

  • Achieved comprehensive understanding of department functions through proactive engagement with past networks and managers. Established strong foundational knowledge by leveraging insights from seasoned professionals.

Assisted in developing team skills to enhance productivity and efficiency. Contributed to cost-reduction initiatives by identifying areas for savings. Supported staff training programs to promote professional growth.

  • Mentored and developed two managers within the department to enhance leadership capabilities.
  • Implemented training programs focused on problem-solving strategies for Smart Pack and PPMix to optimize cost management.

FC Associate III, L3

Amazon
01.2020 - Current

Pit&TDR Learning Trainer

Power Industrial Trucks & Trailor Dock Release

Directed training initiatives for over 100 personnel in AAS data management, ensuring compliance with OSHA standards for audits and maintaining extensive records for PIT/TDR operations. Implemented a systematic auditing process every 30 days, adhering to regulatory requirements. Developed training programs for dock operations, leveraging extensive on-site experience to improve team performance. Coordinated with learning coordinators to take ownership of dock training for flat trans and palletized CPT chasers. Managed training efforts effectively during the donut shift to enhance cost efficiency.

Education

High School Diploma -

NASM Personal Trainer - Physical Education

NASM
Los Angeles, CA
10-2026

GED -

District 1
Wethersfield, CT
11-1996

Skills

  • Problem Solving
  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication

Timeline

Manager 1, Operations, L4

Amazon
05.2026 - Current

Manager 1, Operations, L4

Amazon
06.2023 - Current

FC Associate III, L3

Amazon
01.2020 - Current

High School Diploma -

NASM Personal Trainer - Physical Education

NASM

GED -

District 1