Jessica Pimentel
Manteca,CA
Summary
Dynamic operations manager with a proven track record at Amazon, excelling in team leadership and customer service. Enhanced employee engagement and satisfaction while controlling costs, resulting in improved performance. Skilled in complex problem-solving and decision-making, fostering a productive environment that drives success.
Overview
5
5
years of professional experience
Work History
Manager L4/L5, Operations
Amazon.com Services LLC
12.2022 - Current
- Managed and motivated employees up to 250 across multiple departments at once to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily productivity, quality, and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Process Assistant III
Amazon.com Services LLC
03.2022 - 12.2022
- Allocations Clerk. Lead workforce planning and resource allocation of an hourly volume of up to 35k units per hour to ensure optimal staffing levels during peak periods.
- VISTA. Identified and resolved process issues to drive optimal workflow, business growth, and improving delivery estimate accuracy.
- Shipping clerk. Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
FC Associate I
Amazon.com Services LLC
04.2020 - 03.2022
- Learning Ambassador. Coached associates on best practices for maintaining high-quality and performance throughout the outbound departments.
- Process Guide. Enhanced process efficiency by streamlining workflows, and reducing bottlenecks.
- Problem Solver. Evaluated merchandise for irregularities, flaws or damage prior to packing and shipping.
- CPT Chaser. Pulled shipments quickly to maintain demanding productivity goals.
Education
Bachelor of Science - Business Analytics
Modesto Junior College
Modesto, CASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
Timeline
Manager L4/L5, Operations
Amazon.com Services LLC
12.2022 - Current
Process Assistant III
Amazon.com Services LLC
03.2022 - 12.2022
FC Associate I
Amazon.com Services LLC
04.2020 - 03.2022
Bachelor of Science - Business Analytics
Modesto Junior College
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