Jacob Sipe
Area Manager
Spokane
Summary
Results-driven operational leader with strong focus on team collaboration and achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in strategic planning, process optimization, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs.
Overview
6
6
years of professional experience
Work History
L4/L5 Area Manager
Amazon - Amazon Fulfillment Engine
05.2024 - Current
- Led high-volume fulfillment operations overseeing up to 320 hourly associates and 6 Process Assistants across multiple process paths within AFE
- Accountable for safety, quality, productivity, and cost performance for a large outbound fulfillment department processing thousands of customer units per shift
- Promoted from L4 to L5 within 14 months based on operational performance, leadership impact, and ability to scale execution
- Owned and facilitated bi-weekly Process Path Meetings (PPM) for all four site AFE shifts, partnering with Area Managers, Operations Managers, and Senior Operations Managers to align on performance gaps and corrective actions
- Consolidated and analyzed key operational metrics (throughput, labor efficiency, quality defects, safety, and delivery performance) to drive data-based decision making at the site leadership level
- Led performance management, workforce planning, and engagement initiatives for a large frontline workforce in a fast-paced, metrics-driven environment
- Drove continuous improvement initiatives to optimize labor allocation, improve rate performance, and reduce operational defects
- Collaborated cross-functionally with HR, Safety, Learning, and Senior Leadership to support peak planning, staffing strategies, and long-term operational improvements
IT Support Assistant
Sipe Therapy Group
10.2019 - 05.2021
- Monitored system performance to identify potential issues.
- Tested new software and hardware prior to deployment.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
Education
Bachelor of Science - Computer Science
Grand Canyon University
Phoenix, AZ04-2024
Skills
Large-Scale Workforce Management
Frontline Leadership Development
Workforce Planning & Labor Allocation
Cross-Shift Performance Benchmarking
Timeline
L4/L5 Area Manager
Amazon - Amazon Fulfillment Engine
05.2024 - Current
IT Support Assistant
Sipe Therapy Group
10.2019 - 05.2021
Bachelor of Science - Computer Science
Grand Canyon University