GABRIELA PÉREZ GARCIA
Groveport
Summary
Strategic Operations & Facilities Leader with 20+ years of progressive management experience across international aviation and luxury hospitality environments. Proven record leading unionized teams of 30–50+ employees while driving labor optimization, KPI performance, regulatory compliance, and workforce development. Trusted partner to executive leadership with direct exposure to multi-million-dollar labor budgets, operational audits, and quality control initiatives. Recognized contributor to national quality rankings, including Cleanest Airport in the United States. Adept at building high-performance cultures, improving operational efficiency, and managing complex workforce dynamics. Seeking senior operations or government leadership roles in Ohio.
Resourceful Supervisor known for high productivity and efficient task completion. Specialize in team leadership, conflict resolution, and operational oversight. Excel in communication, problem-solving, and adaptability to ensure smooth operations and workplace harmony. Committed to fostering positive work environments and achieving goals through effective supervision and staff engagement.
Overview
21
21
years of professional experience
Work History
Supervisor – Airport Operations
Flagship Facility Services
Salt Lake City
01.2025 - Current
- Direct daily operations for a 30 plus-member team within a high-volume international airport environment serving millions annually.
- Oversee workforce planning, scheduling strategy, payroll processing, and labor cost alignment to operational demand.
- Drive KPI performance across quality control, productivity, response times, and compliance benchmarks.
- Lead corrective action processes, performance improvement plans, and union-related employee relations matters.
- Ensure full OSHA and aviation regulatory compliance across assigned operational zones.
- Partner with airport executives, vendors, and cross-functional departments to maintain service excellence standards.
- Support hiring strategy, onboarding, and talent development to strengthen team retention and performance.
- Contributed to Quality Control initiatives supporting national recognition for Cleanest Airport in the United States.
Assistant Manager – Housekeeping & Facilities Operations
MGM Grand Las Vegas
Las Vegas
01.2005 - 01.2025
- Oversaw large-scale housekeeping and facilities operations supervising 50+ union employees across luxury, high-occupancy resort properties.
- Managed departmental scheduling models, payroll approvals, overtime mitigation, and labor optimization strategies.
- Supported oversight of multi-million-dollar annual labor budgets and cost-control initiatives.
- Led formal disciplinary processes and collaborated with HR on employee relations investigations.
- Partnered directly with Directors of Operations and Executive Leadership on operational reporting and performance strategy.
- Maintain high guest satisfaction scores and quality assurance metrics in Forbes-rated luxury environments.
- Coordinated vendor partnerships, procurement oversight, and supply chain management.
- Contributed to operational efficiency improvements in fast-paced, high-revenue hospitality environments.
Owner
CLEAN TEAM
Las Vegas
01.2018 - 03.2024
- Managed daily operations and scheduling for cleaning services.
- Supervised staff training on cleaning techniques and safety protocols.
- Developed client relationships to ensure satisfaction and retention.
- Resolved customer inquiries and complaints effectively and promptly.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Provided direction and guidance to employees.
- Created marketing campaigns to attract new customers.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Implemented quality assurance processes to ensure product excellence.
- Developed policies and procedures for the organization.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Conducted performance reviews for employees on a regular basis.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Education
College Coursework Completed -
Skills
- Enterprise Operations Leadership
- Large-Scale Workforce Management
- Labor Forecasting & Cost Optimization
- Payroll & Budget Oversight
- KPI Performance Tracking & Quality Control
- Union Labor Relations
- Regulatory & Safety Compliance
- Vendor & Contract Administration
- Executive-Level Communication
- Bilingual Leadership (English/Spanish)
Core Leadership Expertise
- Enterprise Operations Leadership
- Large-Scale Workforce Management (30–50+ Employees)
- Labor Forecasting & Cost Optimization
- Payroll & Budget Oversight
- KPI Performance Tracking & Quality Control
- Union Labor Relations
- Regulatory & Safety Compliance
- Vendor & Contract Administration
- Executive-Level Communication
- Bilingual Leadership (English/Spanish)
Timeline
Supervisor – Airport Operations
Flagship Facility Services
01.2025 - Current
Owner
CLEAN TEAM
01.2018 - 03.2024
Assistant Manager – Housekeeping & Facilities Operations
MGM Grand Las Vegas
01.2005 - 01.2025