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Fulgencio 'Cio' Artache
San Jose,CA
Summary
Multi-faceted Chief of Staff and PMO Executive in High-Tech recognized for leading transformation across organizations and business units focused on strategy, framework, innovation, and scale for Enterprise, B2B, B2C, Commercial, and Government entities; including intimate knowledge of integrated enterprise systems, while leading strategy on the latest AI tools and technology to advance operational efficiencies. Expertise includes overseeing: strategy, roadmap, and delivery for Sales, Services, Support, and Finance organizations including applications: Salesforce Lightning, Dynamics 365, CPQ, CLM, Anaplan, Sap S/4Hana, Hyperion, Oracle ERP Cloud, SAP/ECC, SMART, BizTalk, Model N, BO/BI, Tableau, and Projects Systems in On-Prem and SaaS Cloud Services environments. Forward thinking executive with a track record of success spearheading all aspects of digital transformation initiatives from concept-to-completion, while overseeing staff, portfolio, and approach.
Overview
22
22
years of professional experience
3
3
Certifications
Work History
Senior WW Support Chief of Staff Management
Nutanix
San Jose, CA
08.2022 - 04.2026
- Built Nutanix's WW Supports COS/PMO organization from the ground up to an 800% growth over the span of 3 years defining all innovation integration operational framework, methodology, governance, pipeline, strategy, priority, and roadmap. Oversight of staff and sponsorship to steer transformation governance committees and creation of innovation pipeline, measured and prioritized portfolio, capacity management across all of Support personnel, and alignment into corporate and enterprise level initiatives with the gold standard for personnel output and customer delight. Drove top line innovation advancement across internal applications and business system, processes, and external facing applications for a combined improvement to internal and external customer experiences by 35%.
- Implemented ServiceNow Portfolio Management platform across Support with scalability to deploy across all business units within Nutanix, which allows across-corporate to manage all innovation and incorporate latest AI technology and transformation initiatives to scale.
- Hand-picked staff to address global demand needs and across regions for unified design and solution collaboration. Revamped our roadmap delivery output by greater than 55% YoY, while decreasing defects relevant to deployments by 70%, allowing for greater improvement output with minimal downtime.
Senior Enterprise Operations Management
ServiceNow
Santa Clara, CA
04.2021 - 08.2022
- Oversight of staff, implementation plan, and adoption of Dynamics365 CRM and CPQ for the WW Enterprise Sales Organization on behalf of the Digital Transformation and Innovation organization. This role includes defining and developing operational improvements across WW Sales, Support, and Operations personnel with the latest CRM technology and advanced digital transformation processes and procedures to help move the organization forward to scale by leveraging new technologies for improved sales opportunity forecasting and management.
- Automated procedures for Opportunity and Lead Generation models improving direct and indirect business.
- Targeted business challenges on a priority basis to define global business systems and process solutions that can be deployed across GEOs to address areas of efficiency loss and improvement leveraging latest technologies.
Chief of Staff Sales & Services Operations
NetApp
Sunnyvale, CA
09.2011 - 10.2020
- Advanced operations strategy as Sales & Services Operations Chief of Staff for Lead-to-Cash and Support organizations driving innovation, process improvement, and outcomes across programs, business functions, and systems. Spearhead systems design and deployment across business units in a global landscape. Lead and deployed strategic initiatives, while ensuring proper audit and compliant processes and procedures for multinational guidelines and standards were met across organizations.
- Instituted organizational standards for requirements identification, project management, and change management practices via utilization of SDLC, Waterfall, and Agile methodologies.
- Accomplished 32% budget and cost reduction through introduction of efficiency to global WWSS operations.
- Re-engineered systems, which led to 25% enhancement to cross-functional business collaboration.
- Played pivotal role as project lead executing over five large-scale corporate initiatives with dedicated budgets.
Sales & Services Operations Manager
Adobe Systems
San Jose, CA
02.2004 - 07.2010
- Oversaw all aspects of Adobe's Global Consulting and Services' business operations for the Order Management Systems organization. Mentored OMS personnel while executing day-to-day operational functions including: system and business requirements defining, collaborating on global configuration changes, and enhancing processes and applications design impacting Sales, Services, and Finance all the while attaining Q/E and Y/E revenue goals and global customer success.
- Key sales operations contributor as core cross-corporate collaborator to upgrade existing SAP to ECC 6.0.
- Drove integration of PS Services of Macromedia and Scene7 acquisitions into Adobe's systems.
Education
Bachelor's Degree - Business Management
University of Phoenix
San Jose, CA03-2027
Skills
- Program/Project Management (PMO)
- Business System Design/Enhance
- Enterprise Operations Leadership
- Staff Recruitment & Mentoring
- OpenAI Gemini ChatGPT
- Process Improvement & Change Management
- Fiscal Year Transition Planning
- Operations & Staff Management
- Lead -to- Cash Systems Design
- WF/Agile/Hybrid Methodologies
- SDLC - Software Development Lifecycle
- Process Re-engineering & Automation
Accomplishments
- Drove enterprise-wide implementations of robust Sales Channel CRM Application for over eight Fortune 500 firms.
- Engaged in multiple Oracle and SAP ERP deployments and upgrades overseeing: SD, OM, FI, and PS modules.
- Performed WW Enterprise Sales & Services migration to Salesforce CRM, SAP, and Anaplan Forecasting Application.
- Implemented WW Sales/Services forecasting solution as part of Enterprise Transformation and Operations initiative.
Certification
- Oracle/SAP Enterprise Resource Planning (ERP)
- Customer Relationship Management (CRM) Implementation
- CPQ/CLM Tools Implementation and Support
- PMP/PMI Training and Certification
- APICS - Professional Presentation
- Project Management
- AI Technologies Certification
- Leading Others to Greatness
Additional Experience
- Operations & Implementation Management – Azerity, Inc. Milpitas, CA
- Independent IT & Business Consultant - Business Systems Operations and Process Management, San Jose, CA
- Sales Operations Analyst, Synopsys, Inc., Mountain View, CA
Timeline
Senior WW Support Chief of Staff Management
Nutanix
08.2022 - 04.2026
Senior Enterprise Operations Management
ServiceNow
04.2021 - 08.2022
Chief of Staff Sales & Services Operations
NetApp
09.2011 - 10.2020
Sales & Services Operations Manager
Adobe Systems
02.2004 - 07.2010
Bachelor's Degree - Business Management
University of Phoenix