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Multi-talented Senior knowledgeable about operations, program and project management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance. Currently a Senior Vice President and Senior Program Management Lead at Citi, with over 14 years of experience in business and IT Management. I hold an MBA from Morgan State University, where I graduated Magna Cum Laude, and I am ITIL v3 Foundation certified. My core competencies include business analysis, IT services, project management, data management, and records management.

A versatile, highly accomplished, and seasoned leader with 26 years of experience in program management and project management. Results-driven team leader proficient in delivering long-term, large-scale solutions in complex environments by providing vision, direction, and expertise to executive leadership, project leads, and teams to anticipate and manage change impacts. Motivational leader skilled at collaborating with key stakeholders to promote program success and meet business goals and objectives. Highly effective at coaching staff, reorganizing teams and refocusing groups to meet new targets.

Highly accomplished and results-orientated business leader with 30 years of proven success leading customer service and experience across in-house, outsourced and offshore contact centre operations in the Telecoms, Financial Services, Insurance and outsourced contact centre industries. A demonstrated track record of leading large cross-functional, multi -site teams and significant change management programs. Recognised for achievements in leading large scale complex transformation programs, improving operational and financial performance, driving self-care usage and benefits, identifying deficiencies and potential opportunities, and developing innovative customer orientated solutions.

A highly accomplished program manager, leading a program management office, proving a verifiable track record of expertly leading program managers with managing complex end-to-end global projects, utilizing full-system life-cycle development, and exceeding client expectations. Excellent track record in collaboration across departments to evaluate, design and implement business processes. Consistently improved processes and managed change among stakeholders using positive approaches. Well-established data analysis experience. Adept at delivering process improvements that increase efficiencies and performance. Organized and articulate with excellent troubleshooting abilities. Possess a solid proficiency in program and project management methodologies as well as highly effective interpersonal skills. Highly adept at diplomatically facilitating discussions and negotiations with stakeholders.

Candace Jones

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Senior Program Management Consultant

Senior Program Consultant

Senior Manager, Program Management & Marketing Operations

Program Manager | Operations & Finance

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Senior Program Management Consultant

Senior Program Consultant

Senior Manager, Program Management & Marketing Operations

Program Manager | Operations & Finance

Controller

B.B.A. - undefined

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