Carlos Bozeman

Site Launch | FTY4 Peak-Season Popup Facility (Oct 2025 – Jan 2026)

• Selected as one of 13 Area Managers across the region to launch FTY4 — one of only 3 L4s chosen and the least-tenured overall — based on consistent above-benchmark performance and demonstrated readiness to operate without a playbook.
• Reduced Problem Solve roll rate from 16% to 4% (75% reduction) by redesigning workflow and establishing accountability structures; simultaneously spearheaded a safety program that reduced associate injuries by 87% — both within a single peak season.
• Coordinated cross-functional launch readiness across IT, Security, HR, Maintenance, and Facilities — resolved infrastructure blockers including equipment provisioning, system assignments, and mass-onboarding instability to achieve go-live on schedule.
• Managed real-time resource allocation across constrained equipment and staffing as the site scaled to 200K+ packages/day, directly managing 40–120 associates across two operational areas.

Flow Desk | Central Operations Command (Jan 2025 – Jul 2025)

• Promoted to Flow Desk within 3–4 months — the operational hub of a 250–300K package/day facility — a role not typically accessible to managers with fewer than 12 months of tenure.
• Executed shift-level cost control through precision labor planning: achieved 98.7% volume accuracy, 99.1% hourly flow accuracy, and 95.9% sort hours accuracy YTD — minimized staffing waste and informed VTO/VET spend decisions.
• Managed shift planning lifecycle including volume forecasting, CPT dispatch, load sequencing, and sort optimization; partnered with Maintenance to address equipment diagnostics and reduce contractor-caused downtime.
• Directed facility-wide headcount reallocation across 88+ associates in real time — coordinating peer managers without formal authority to balance throughput and protect Customer Promise Times.

Shoe Sorter Operations (Sep 2024 – Jan 2025)

• Managed 20–60+ associates on a 9K automated sortation system against targets of ≥88% FPY, >98% Perfect Scan Rate, and <1,500 DPMO — maintaining 79.6% OEE and zero safety incidents through Peak 2024.

• Led end-to-end digitization of 70,000+ engineering blueprints and infrastructure maps into a centralized database — modernizing data retrieval and operational agility for a 7,000-person wing.
• Designed infrastructure projects to meet military specifications and safety standards.
• Mapped utility installations using GIS software to support facility construction; coordinated with engineers, surveyors, and project stakeholders on infrastructure projects.