Kristian Waugh
Phoenix,AZ
Summary
Operations leader with extensive experience at Amazon, focusing on process optimization and program management. Delivered $2.5M in cost savings through innovative redesigns and improved workflow efficiency. Proficient in data analysis and collaboration, leading to substantial enhancements in operational processes. Successfully launched both field and corporate teams.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Area Manager (L4), Central Operations – ADCO / GLO | Vice President Women@
Amazon
07.2024 - Current
- Owned NA SSD Surge execution, redesigning approval logic that had been rubber-stamped for years and eliminating systemic waste — saving ~$2.5M in surge pay while stabilizing execution during HVEs.
- Acted as Area Manager and Stretch Program Manager (Feb 2025–Present), standing up 10+ network-impacting processes across SSD, SSD-G, RSR+, RSR, GFC, and GS, generating ~$2M in entitlement.
- Shut down centralized badge printing for RSR and GFC by aligning WFS, directors, and Change Management, cutting ~$400K in annual shipping costs while extending sourcing windows and improving rural hiring timelines.
- Rebuilt the NHO credentialing model after Trans Logistics changes by deploying a scannable temp-password mechanism, eliminating 1M+ hours of salary leadership labor across SSD and RSR which will not be expanded to AMZL.
- Designed the training mechanism for the CO GLO merger, enabling 95 L3s, 20 hourly L4 Leads, and 15 Area Managers to reach 'Action with Guidance' (100% BH / 90% FH) without onsite Learning support.
Central Operations Lead (L4), R2L
Amazon
09.2022 - 07.2024
- Owned execution of 45 operational processes and multiple weekly initiatives across business lines, balancing SLA delivery with continuous improvement.
- Authored and re-architected 20+ SOPs in direct partnership with PMs and stakeholders to stabilize execution.
- Built Excel-based automation and partnered with BIEs/SDEs to replace manual tracking with data-backed mechanisms.
Logistics Specialist / Flow Operator (L3), AMZL Central Flow Launch Team
Amazon
12.2021 - 09.2022
- Launched AMZL Central Flow managing UTR workflows for up to five sites concurrently in a start-up environment.
- Launched Contingency Response Center, deploying thousands of safety alerts during severe weather and site disruptions.
Outbound Ambassador, GSP1
Amazon
11.2020 - 12.2021
- Trained new hires, performed quality audits, and reinforced safety standards during launch ramp-up.
- ICT2 Away Team
Education
A.S. - Business Administration
Spartanburg Community College
Skills
- Process optimization
- Data analysis
- Program management
- Operations management
- Cost reduction
- Workflow efficiency
- Process Improvement
Leadership Style
- Own problems end-to-end when scope, ownership, or accountability is unclear
- Design mechanisms that scale instead of creating manual work or exceptions
- Make decisions using data, judgment, and operational context — not optics
- Hold a high bar for execution while protecting associate experience
Affiliations
Vice President Women at Amazon 2024
Certification
Pharmacy Technician Certification, Amazon Career Choice
References
- Moe Afia (afiamoha@): Business Analyst III SSD PPT
- Nicole Aguilar (naguilar@): Sr. Program Manager, RSR Learning
- Corey Moody (moodycor@): Sr. HRBP
- Philip Klezmer (naguilar@): L&D Program Manager, GFC
- Van Bromley (vbromley@): ADCO Proc Imp Mgr, SSD
- Mason Blake (blamason@): Site Leader
Timeline
Area Manager (L4), Central Operations – ADCO / GLO | Vice President Women@
Amazon
07.2024 - Current
Central Operations Lead (L4), R2L
Amazon
09.2022 - 07.2024
Logistics Specialist / Flow Operator (L3), AMZL Central Flow Launch Team
Amazon
12.2021 - 09.2022
Outbound Ambassador, GSP1
Amazon
11.2020 - 12.2021
A.S. - Business Administration
Spartanburg Community College