Dien Monteria
Greensboro,N.C.
Summary
High-performing professional with experience delivering successful improvements for business operations, profitability and team development.
Overview
8
8
years of professional experience
Work History
L4 Area Manager/Logistics Manager
Amazon
Mebane, USA
09.2023 - Current
- Analyze operational data to identify trends and inform decision-making processes.
- Evaluate schedules, freight and forecasts to plan processes and meet timetables.
- Collaborate with cross-functional teams to align operational goals and strategies.
- Manage logistics operations to ensure timely delivery and inventory accuracy.
Billing Operations Specialist
Munibilling
Greensboro, USA
03.2020 - 09.2023
- Managed accounts for multi-family property clients to provide invoicing for water and sewer services.
- Processed and manage NCUC applications for new and existing clients.
- Maintained client communications through advanced ticketing systems such as Jira and Zendesk.
- Coordinated communication between departments for project alignment and efficiency.
Internet and Voice Tech Support Agent
Spectrum
Greensboro, USA
01.2018 - 07.2020
- Used company-based intranet system to geo-locate service interruptions in customer-impacting issues.
- Diagnosed technical issues with internet and phone services effectively.
- Independently researched solutions using resources, determining root causes, and designing customized solutions for unique customer situations.
- Delegated hardware repair jobs, either dispatching professionals to handle on-site labor or providing details for mail-in repair solutions.
Education
Bachelor’s degree - Business Administration/Management
Strayer University
Greensboro, N.C.05-2022
Skills
- Data entry software
- MS Word
- Excel
- PowerPoint
- Verbal and written communication
- Web applications
- Group management
- Process optimization
- Team leadership and development
- Business development and planning
- Production data analysis
- Cross-functional collaboration
Timeline
L4 Area Manager/Logistics Manager
Amazon
09.2023 - Current
Billing Operations Specialist
Munibilling
03.2020 - 09.2023
Internet and Voice Tech Support Agent
Spectrum
01.2018 - 07.2020
Bachelor’s degree - Business Administration/Management
Strayer University