Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Luis Alvarez

Amazon Area Manager L5
Jacksonville

Summary

Bachelors in Computer Science, goal and solution focused, creative and analytical team player with strong interpersonal and communications skills to partner with and influence customers and stakeholders. Currently Works at Amazon Logistics on improvement of the Overall Health of the Operation by Auditing, Analyzing and Reporting Operation Opportunities using Amazon tools; Setting up goals driven by Action Plans to achieve and exceed Metrics' compliance.

Overview

7
7
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Operation Area Manager L4-L5

Amazon
05.2021 - Current
  • Mitigate risks by performing daily metrics audit, analysis and Reporting for Operation improvements using Perfect Mile, Quicksights and Excel. Planning and executing.
  • Implement OSHA Safety Compliance.
  • Labor planned and manage up to 35 Employees on daily shift.
  • Project Management (Service Type Compliance, DPPH, Engine off, Driver Trainers, PNOV)
  • Developed Engine Off compliance deep dive tool adding DA(Drivers) database information to Excel and Matching DA Transponder ID to names to identify bottom performers to help coaching.
  • Improved Service Type Compliance metric from 67% to 93% by Partnering with DSPs(Delivery Service Partners), sharing tools and training DSP on how to benefit from tools. Sharing daily metric data and reminders of performance related to areas of improvement.
  • Training and developing L4 Managers and below by identifying potential to contribute to Ops success.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Department Of Transportation(DOT) daily audit compliance rate of a 100%
  • Vehicle Safety Audit (VSA) daily compliance and escalation of defects.
  • Roles covered: Dispatch, RTS, Cycle 0, Pick and Stage.
  • Promoted from Level 4 to L5 within a year and half.

Founder

The MOIX Project
10.2022 - 12.2024
  • Created Product Idea
  • Managed and Directly participated on design, production and testing of Badge Holder.
  • Developed key operational initiatives to drive and maintain substantial business growth by implementing Ads on Social Media.
  • Managed to have product finance its own launch within first 6 months of sales by budgeting and decreasing production cost reducing product weight implementing specific product design.
  • Established foundational processes for business operations. Including Product Quality Audit and Shipping Quality Audit standards.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Operate online store and customer service communication as well as supply chain logistics.
  • Conduct daily Audit of stock supply.

RACP Specialist Florida DEO

Florida Department Of Economic Opportunity
04.2020 - 05.2021


  • RACP Assistance Unemployment Assistance Program.
  • Identified Issues on Claims and provided a path to successful resolution
  • Identifying Possible Fraud Cases and Flagging Accordingly and Escalating
  • Exceptional Customer Service provided during the high unemployment rate of the COVID 19 era.
  • Confidential Information Management Trained


Food and Beverage Manager

1 Hotels
04.2018 - 03.2020


  • Supervised Food and Beverage operation.
  • Established a practice of Forbes Standards of Service in property with daily trainings.
  • Overseeing inventory, including food and beverages, supplies and other restaurant equipment.
  • Implementing security regulations for the well functioning of the property.
  • Agilysys InfoGenensis experience.
  • Created and/or Improved Standards of service and Operation.
  • Ensured High Standard Customer Service was implemented by randomly auditing restaurant staff.
  • Handling guest complaints with satisfactory solutions for the guests.
  • Overseen/supervising 36-70 team members.

Education

Bachelor of Science - Computer Science And Programming

Florida International University
Miami, FL
09.2018 - 04.2021

Skills

    Organization and Planning Skills

    Team leading

    Problem Solving

    Resources Continue Optimization

    Software Learning

    Written and oral communication

Software

Java

Visual Studio Code

MyTime HR

Microsoft Office (Excel, Word, PowerPoint & Outlook) 

Timeline

Founder

The MOIX Project
10.2022 - 12.2024

Operation Area Manager L4-L5

Amazon
05.2021 - Current

RACP Specialist Florida DEO

Florida Department Of Economic Opportunity
04.2020 - 05.2021

Bachelor of Science - Computer Science And Programming

Florida International University
09.2018 - 04.2021

Food and Beverage Manager

1 Hotels
04.2018 - 03.2020

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Luis AlvarezAmazon Area Manager L5