Aliaa Benchlikha
Plainfield,IN
Summary
Operations leader with 15+ years of progressive experience across enterprise technology sales and high-volume fulfillment environments. Proven track record of driving efficiency, reducing costs, and improving performance through data-driven decision making and strong team leadership, well-versed in Six Sigma methodologies, leveraging continuous improvement frameworks to eliminate operational bottlenecks and boost team productivity.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Area Manager L5 | MQJ5 Sort Center
Amazon
Plainfield, IN
07.2023 - 07.2026
- Lead and develop a team of 30+ associates and process leaders, improving engagement, productivity, and accuracy, resulting in 98% fulfillment accuracy and a 25% increase in staging and loading efficiency.
- Led end-to-end shift execution in high-volume sort center, developing dynamic labor and workflow plans to adapt to real-time network variability while ensuring alignment with Fulfillment Center and Central Flow leadership.
- Analyze operational data using QuickSight and Flow Control Systems to identify bottlenecks and drive throughput improvements, increasing CPH from 18.17 to 24 within one year.
- Spearheaded cost reduction initiatives by eliminating 35,167 containers and 74,000 merge opportunities, delivering $82K in savings and ranking #1 in the region for FY2024 performance.
- Own site-level quality and compliance metrics, reducing Missing Depart Scan rate from 3.76% to 1.13% through standardized processes, accountability frameworks, and cross-functional coordination.
- Partnered cross-functionally with operations, transportation, and flow teams to manage risks, maintain SLA adherence, and ensure consistent execution amid shifting volume demands.
Area Manager L4 | MQJ5 Sort Center
Amazon
Plainfield, IN
01.2022 - 07.2023
- Managed daily outbound and sort operations across multiple process paths, ensuring consistent execution of shift plans and adherence to service level agreements.
- Liaised between Central Flow and site leadership, delivering real-time operational insights and recommendations to mitigate disruptions and maintain network flow.
- Identified inefficiencies in labor allocation, scan compliance, and dock operations, supporting site performance initiatives to enhance throughput and execution consistency.
- Coached frontline associates and process assistants, providing performance feedback to strengthen team capability and improve operational execution.
Shipping Clerk | Outbound Dock
Amazon
Plainfield, IN
01.2021 - 01.2022
- Coordinated outbound shipment execution at the dock level, ensuring shipment accuracy, scan compliance, and on-time carrier departures within SLA requirements.
- Identified workflow disruptions and implemented process adjustments to ensure consistent throughput and minimize delays, enhancing overall site performance.
- Served as backup Central Flow Lead, managing real-time shipment visibility and communicating operational risks and delays to leadership teams.
Fulfillment Associate
Amazon
Plainfield, IN
07.2020 - 01.2021
- Executed inbound and outbound package processing in high-volume sort environment, ensuring strong scan accuracy and consistent productivity to meet operational targets.
- Processed customer orders efficiently for timely shipment.
- Supported shift execution by adhering to SOPs and safety protocols, identifying process deviations to enhance routing accuracy and efficiency.
- Operated warehouse equipment to facilitate product handling.
- Maintained inventory accuracy through regular stock checks.
Account Manager
Dell Technologies
08.2010 - 03.2019
- Managed a portfolio of ~100 accounts generating ~$500K per quarter, driving revenue growth through consultative selling and strategic account management.
- Executed upsell and cross-sell strategies aligned with client operational needs, enhancing account value and fostering long-term retention.
- Developed and nurtured client relationships through understanding business objectives, purchase cycles, and technical requirements, contributing to sustained recurring revenue.
- Coordinated with internal teams to deliver tailored solutions, ensuring alignment between customer needs and organizational capabilities.
Education
Bachelor of Science - Economics and Business Management
Hassan II University
01-2008
Associate of Science - Marketing
Ecole de Management
01-2006
Skills
- Proactive problem solving
- Coaching & Mentoring
- Onboarding & Training
- Leadership Development
- Labor Planning
- Supply Chain Operations
- Data Analysis and Reporting
- Operations Process Improvement
- Process Optimization and Efficiency
- Cross-functional Team Leadership
- Process Automation
- Operational Risk Management
- Warehouse Management Systems
- Compliance monitoring
- Labor Planning
Certification
- OSHA 29 CFR 1910
- CPR & First Aid Certification
Timeline
Area Manager L5 | MQJ5 Sort Center
Amazon
07.2023 - 07.2026
Area Manager L4 | MQJ5 Sort Center
Amazon
01.2022 - 07.2023
Shipping Clerk | Outbound Dock
Amazon
01.2021 - 01.2022
Fulfillment Associate
Amazon
07.2020 - 01.2021
Account Manager
Dell Technologies
08.2010 - 03.2019
Bachelor of Science - Economics and Business Management
Hassan II University
Associate of Science - Marketing
Ecole de Management