DESTINEE HOLLIS
Tyler,Texas
Overview
12
12
years of professional experience
Work History
Contact Center Representative
Velera
Remote
05.2023 - Current
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Exceeded performance metrics by consistently maintaining high-quality interactions with customers.
Assistant Business Office Manager
Conquest Inc.
Remote
07.2023 - 04.2024
- Issues receipts, prepares bank deposits, and records payments.
- Coordinates census activities with nursing and admissions departments.
- Oversaw financial transactions, maintaining up-to-date records for resident trust accounts.
Executive Assistant
Christus Health
Remote
05.2017 - 06.2023
- Coordinated schedules for executive and arranged appointments.
- Planned and coordinated and participated in administrative and board-level meetings
- Coordinated complex travel schedules, including booking flights, accommodations and venues.
Customer Service Representative
Etech Inc
09.2012 - 05.2017
- Handled high volumes of inbound calls efficiently.
- Resolved conflicts with unhappy customers promptly.
- Supported users in effectively utilizing products and services.
Education
Medical Assistant -
College of Healthcare Professions
05.2021
Skills
- Phone Etiquette
- Systems Administration
- Time Management
- Ability to Work Under Pressure
- Proactive Problem Solving
- Caseload Management
- Customer Service
- Microsoft Office
- Communication Skills
- Clerical Experience
- Team Management
- Office Management
- Genysis and Avaya phone systems
Timeline
Assistant Business Office Manager
Conquest Inc.
07.2023 - 04.2024
Contact Center Representative
Velera
05.2023 - Current
Executive Assistant
Christus Health
05.2017 - 06.2023
Customer Service Representative
Etech Inc
09.2012 - 05.2017
Medical Assistant -
College of Healthcare Professions