CORY FISHER
SoFi Bank
Sandy,UT
14
years of professional experience
Strategic fraud risk and operations leader with extensive experience in banking and financial services, specializing in enterprise fraud prevention, operational risk management, regulatory controls, and large-scale team leadership. Proven ability to lead complex, cross-functional initiatives, oversee domestic and outsourced operations, manage third-party vendor relationships, and strengthen control environments. Experienced in developing high-performing leaders, driving operational efficiency, navigating organizational change, and implementing risk mitigation strategies that protect customers and the business.
Work History
Senior Fraud Manager
1 Year 7 Months- Provide strategic and operational oversight for a distributed fraud organization of approximately 342 onshore and business process outsourcing (BPO) agents and leaders, including 105 onshore and 237 BPO personnel.
- Serve as the Senior Responsible Owner (SRO) for fraud-side vendor relationships, overseeing vendor performance, operational alignment, risk management, and accountability for service delivery.
- Act as the control owner for fraud operations controls and process audits, ensuring control execution, audit readiness, risk identification, and appropriate remediation of identified gaps.
- Lead complex, high-impact fraud programs and operational processes that influence functional strategy, strengthen fraud prevention capabilities, and support enterprise risk objectives.
- Make informed, calculated risk decisions within the function, applying specialized fraud expertise and sound judgment to address complex operational challenges and emerging threats.
- Oversee operational planning, staffing, and resource allocation across internal and outsourced teams to balance business priorities, customer impact, risk exposure, and operational demands.
- Partner with senior leadership and cross-functional stakeholders across Disputes, Investigations, Anti-Money Laundering (AML), Member Experience and Trust (MET), and Risk and Strategy to improve processes, mitigate risk, and drive operational efficiencies.
- Influence functional decisions through collaboration with senior stakeholders, aligning fraud operations priorities with broader business objectives and long-term strategic initiatives.
- Lead and develop managers, team leaders, and individual contributors through performance management, coaching, accountability, and leadership development.
- Translate departmental strategy into actionable operational priorities, ensuring alignment across teams, consistent execution, and measurable accountability.
- Navigate complex organizational changes and shifting business priorities while proactively addressing operational constraints, resource challenges, and potential business impacts.
- Drive continuous improvement in fraud processes, controls, and operational workflows to strengthen the overall fraud risk management framework.
Fraud Operations Manager
5 Years 8 Months- Managed fraud operations teams responsible for identifying, investigating, and mitigating financial crime and fraud risk across banking products and customer accounts.
- Established operational objectives, performance expectations, and workflow priorities to support department-wide goals and fraud prevention strategies.
- Led hiring, workforce planning, coaching, performance management, and employee development to strengthen team performance and operational consistency.
- Developed and maintained operational procedures, quality standards, and escalation processes to improve fraud detection, case handling, and decision-making.
- Collaborated with partner departments to resolve complex fraud cases, improve processes, and ensure appropriate risk-based decisions.
- Supported the development, implementation, and testing of operational controls and process improvements to strengthen compliance and audit readiness.
- Identified operational inefficiencies, emerging fraud trends, and risk exposures, recommending process and strategy enhancements to improve outcomes.
Fraud Investigator
6 Years 2 Months- Investigated suspected fraudulent activity across banking products and customer accounts, analyzing transaction histories, account behavior, and supporting documentation.
- Evaluated fraud indicators, identified suspicious patterns, and made evidence-based recommendations to mitigate financial losses and protect customers.
- Documented investigative findings and maintained accurate case records in accordance with established procedures and compliance requirements.
- Collaborated with internal departments and business partners to resolve complex investigations and support fraud prevention efforts.
- Identified emerging fraud patterns and operational vulnerabilities, contributing to improved investigative practices and risk mitigation.
Education
Skills
Enterprise Fraud Risk Management
Strategic & Operational Leadership
Fraud Prevention & Mitigation
Third-Party Vendor Governance
Control Ownership & Audit Management
Workforce Planning & Resource Optimization
Cross-Functional Stakeholder Engagement
Leadership Development & Performance Management
Operational Risk & Regulatory Compliance
Process Improvement & Program Execution
Change Management & Strategic Decision-Making
Policy
Procedure & Control Development
Personal Information
Title: SENIOR FRAUD MANAGER | FRAUD RISK & OPERATIONAL STRATEGY
Timeline
Senior Fraud Manager
SoFi Bank
03.2025 - CurrentRead More
Fraud Operations Manager
SoFi Bank
06.2019 - 02.2025Read More
Fraud Investigator
Zions Bancorporation
03.2013 - 05.2019Read More
Snow College
Read More