Cory Glad

• Quality Guest Service
• Ensuring Safety of Sensitive Information
• Quality Control
• Software Coding

Our team contacted customers directly to notify them of any fraudulent activity and minimize impacts.

Analyze large amounts of data to find patterns of fraud and anomalies.

Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.

• Mentored and motivated team members to achieve challenging business goals.
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
• Handled cash accurately and prepared deposits.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.

• Excelled in every store position and regularly backed up front-line staff.
• Trained and mentored new employees to maximize team performance.
• Trained back-up associates and led crew members in managing operations of storefront.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
• Exercised composure under pressure and in escalated customer service scenarios.
• Adhered to company standards and compliance requirements for operations and cleanliness of areas.