Cory Gruber
Pell City
Summary
Quality management professional skilled in analyzing and improving processes to ensure high standards and optimal results. Versatile in adapting to changing requirements and fostering collaborative team environments. Expertise in quality control, data analysis, and continuous improvement techniques. Reliable and goal-oriented with keen eye for identifying inefficiencies and implementing effective solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medicare Advantage and Quality Management Analyst II
Blue Cross and Blue Shield of Alabama
02.2019 - Current
- Manage HEDIS Audit Activities (Data Submissions, ROADMAP, Queries, Issues Log, etc.)
- Manage CAHPS Administration
- Manage HEDIS Supplemental Data Sources
- Manage HEDIS Metadata
- HEDIS MRRV Data Support
- Federal Employee Program (FEP) Data Support
- Corporate 4Rx Dashboard
- Cross-Divisional Lab Data Dashboard
- Quality and Value Based Care SharePoint Administrator
- Quality and Value Based Care Balanced Scorecard
- Quality and Value Based Care KPI Dashboard
- Quality and Value Based Care Communication Plan
- Quality and Value Based Care Facility Trend Dashboard
- Development and Implementation of Follow-Up for Members with Multiple Chronic Conditions Initiative
- Facilitate Coordination of Care Workgroup
- Facilitate Lab Data Workgroup
- Ad Hoc Reporting
Strategy Consultant II
Blue Cross and Blue Shield of Alabama
02.2018 - 02.2019
- Managed Balanced Scorecards for 6 Divisions
- Facilitated Medical Cost Management Program
- Facilitated 2018 and 2019 Corporate Strategic Snapshot
- Facilitated Care Coordination Strategy
- Facilitated BESt Six Sigma Process Improvement Strategy
- MyScorecard Data Administrator
- Business Services Reporting Committee
- Ad Hoc Reporting
Strategy Consultant I
Blue Cross and Blue Shield of Alabama
11.2016 - 02.2018
- Facilitated Business Plan Sessions
- Facilitated Information Management Strategy
- Facilitated Integrated Care Network Strategy
- Facilitated 2017 Corporate Strategic Snapshot
- Developed and Implemented Corporate Vendor Research Process
- Organized and Hosted Blue Cross and Blue Shield of Alabama’s Vendor Summit
- Provided Ad Hoc Reporting
Account Relationship Manager
McLeod Software
01.2016 - 11.2016
- Managed Company’s Top 2 Asset Customers
- Delivered Software Release Management
- Delivered Quality Assurance Testing
- Provided Ad Hoc Troubleshooting of Software
- Trained Technical Account Support Managers
- Developed and Implemented Process Improvement Methods and Documentation
- Provided C-Suite Level Reporting on Top Asset Customers
- Provided Ad Hoc Reporting
Account Support Manager – Technical
McLeod Software
01.2015 - 01.2016
- Provided Ad Hoc Troubleshooting of Software
- Managed and Sustained Customer SLA’s
- Provided Project Management of Open Work Orders
Co-op
Mercedes-Benz U.S. International
01.2012 - 06.2013
- Measured and Analyzed Data using Six Sigma Practices
- Developed and Implemented Work Improvement Methods
- Designed and Implemented Assembly Line Solutions
- Provided Ad Hoc Reporting
Education
Bachelor of Science - Mathematics with Statistics Emphasis, Economics
The University of Alabama
Tuscaloosa, AL12.2014
Skills
- SQL
- Analytical thinking
- Tableau
- Audit management
- Documentation management
- Measurement system analysis
- Quality system implementation
- Software quality assurance
- SOP development
- Adaptability and flexibility
- Operational excellence
- Quality metrics
Certification
- Balanced Scorecard Professional (BSP)
- International Software Testing Qualifications Board (ISTQB), Foundation Level Certified
Timeline
Medicare Advantage and Quality Management Analyst II
Blue Cross and Blue Shield of Alabama
02.2019 - Current
Strategy Consultant II
Blue Cross and Blue Shield of Alabama
02.2018 - 02.2019
Strategy Consultant I
Blue Cross and Blue Shield of Alabama
11.2016 - 02.2018
Account Relationship Manager
McLeod Software
01.2016 - 11.2016
Account Support Manager – Technical
McLeod Software
01.2015 - 01.2016
Co-op
Mercedes-Benz U.S. International
01.2012 - 06.2013
Bachelor of Science - Mathematics with Statistics Emphasis, Economics
The University of Alabama
Similar Profiles
Susan IsbellSusan Isbell
Customer Service Team Leader at Blue Cross and Blue Shield of AlabamaCustomer Service Team Leader at Blue Cross and Blue Shield of Alabama
Brandi Coupland KeenumBrandi Coupland Keenum
Clinical Care Coordinator at Blue Cross And Blue Shield Of AlabamaClinical Care Coordinator at Blue Cross And Blue Shield Of Alabama
Robi Carter-JonesRobi Carter-Jones
Customer Service Representative 1 - Sr. Product at Blue Cross and Blue Shield of AlabamaCustomer Service Representative 1 - Sr. Product at Blue Cross and Blue Shield of Alabama
Jessica BakerJessica Baker
Nurse Extern at Brookwood Baptist Medical CenterNurse Extern at Brookwood Baptist Medical Center
Steve DrakeSteve Drake
Maintenance Coordinator at H2 Real EstateMaintenance Coordinator at H2 Real Estate